Case Study

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1-2 Pages and Answer all bulleted questions:

Evelyn Marrot works in the HR department for Maxim Service Industries, a company that specializes in collections and customer service for credit card companies. She has been assigned to a project focused on making improvements to the culture and the work environment of the organization.

 

The CEO is concerned that employees are not happy and as a result, they are not performing to the best of their abilities.

 

Evelyn wants to implement a high-performance work system at Maxim Service Industries, but she does not know where to begin. Include the following information in your case study summary:

 

  • An overview of Evelyn's case.

 

  • Key Issues or Problems.
  • Alternatives that Evelyn can consider.
  • A potential solution to Evelyn's dilemma.
  • Your conclusion on the case study.
  • Relevant additional supporting research.
  • Be sure to cite any outside research sources.

 

    • 10 years ago
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