opc2

(4 pages)

Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients' needs in terms of services and product quality, and develop an efficient and profitable business

The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.

Anca Madar, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from https://docplayer.net/21331451-Implementation-of-total-quality-management-case-study-british-airways.html

1. Identify the quality problems for British Airways.
2. Summarize the implementation of TQM by British Airways and the outcomes.
3. Provide suggestions to improve implementation and results.
4. Comment on how effective it would be if British Airways employed Six Sigma techniques.

reference 

Global Text Project (2017), Operations management: Special topic: Total Quality Management. OpenStax CNX. Retrieved from http://cnx.org/contents/2a279ebf-9d2b-4e95-8682-195a1afc2d4b@4

Ching-Chow Yang (2010). Six Sigma, Quality Management and Six Sigma, Abdurrahman Coskun (Ed.), InTech, Retrieved from: https://www.intechopen.com/books/quality-management-and-six-sigma/six-sigma

Anca Madar, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from https://docplayer.net/21331451-Implementation-of-total-quality-management-case-study-british-airways.html

Maher Lazreg (2010). Integrated Model Linking Maintenance Excellence, Six Sigma and QFD for Process Progressive Improvement, Quality Management and Six Sigma, Abdurrahman Coskun (Ed.), InTech,  Retrieved from: https://www.intechopen.com/books/quality-management-and-six-sigma/integrated-model-linking-maintenance-excellence-six-sigma-and-qfd-for-process-progressive-improvemen