Legal Issues in HRM

623 HICKORY RIDGE DRIVE 918-424-9057

MCALESTER, OK 74501 [email protected]

Seeking to Transfer Broad-Based Skill Set, 15+ Years of Experience in Operations Managements, Human Resources Management, and Medical Clinic Management, Nextgen Trainer.

Results-focused, quality-driven professional with extensive experience in Healthcare Operations, human resources, administration and management positions, demonstrating consistent achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals.

McAlester Regional Health Center

GME Residency Program Coordinator November 2015- Current

McAlester Regional Health Center 10/2014 – November 2015

Clinic Operations Manager

Manager for Primary clinics as well as oversee Mercy Clinic daily functions. Responsible for the daily oversight, and operations of clinics. Daily billing, and denials for all clinics (ICD-9-CM, ICD-10-CM. Payroll for all clinic staff.

Clinic business plans, with SWOT analysis to see where the clinics strengths and opportunities to work on any weaknesses they may have. Work closely with providers to ensure that support staff, and schedules are running smoothly .Work with the residents to keep current with program requirements scheduling etc. As well as problem solving to help with clinic flow. Work in a manner that supports the mission and vision of the Clinic, and performs in accordance with system-wide competencies and behaviors.

Selected Accomplishments:

· Worked to bring the clinics collection rates from 19% to over 67% as well as preserve this % monthly.

· Worked with a team to start Mercy Clinic, with a great success.

· Opened the MRHC new OB clinic with success.

· Worked to help get computers in all exam rooms to help with the Residents work flow.

· Worked with Internal, and family to adjust schedules and grow numbers, doubling in less than a year and help create new positions on the floor.

· Worked to streamline clinics with accounting to have all print receipts from Nextgen and only have one report.

· Sooner care was on panel hold when I started at SE Clinics. I was able to help get this rectified, and program back up and running with in a 7 day time frame.

· Managed capital requests and budgeting processes.

· Maintained in-depth relations with all members of the management team

Caring Hands Healthcare Centers, Inc.  McAlester Oklahoma 10/2012 – 10/2014

Clinic Operations /Human Resource Operations /Credentialing Coordinator/E.H.R.

Oversight of day to day clinic operations Recruited, pre-screened, and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Created and delivered orientation and safety training programs, managed on-site temporary labor, problem-solved staffing and performance related issues. Credential all LIP and NON LIP.

Selected Accomplishments:

· Problem-solved employee issues related to attendance, performance, attitude, and production. Worked with the employee to resolve issues or conflicts and increase productivity while decreasing absentees

· Coordinator of administrative activities and providing managerial oversight to operational employees 2007-2011.

· EPM and EHR implementation as well as training for all staff including all providers.

· Implementation of 340B Pharmacy Program, Tort Claim Implementation, FQHC Implementation.

· Worked to find funding sources, as well as overseeing the projects requirements.

CARING HANDS HEALTHCARE CENTERS, INC.  

Operations Manager and HR Director  McAlester, Okla . 2/2006 - 2011

Oversaw all areas of Health center Assisted writing policies and procedures. Assisted with new employee orientation, and training materials for better overall understanding. Established contacts with new clients; created new recruiting strategies to increase candidate pool, and ensured branch maintained compliance with all employment laws.

· Oversight of day to day operations.

· Billing

· Oversight for Healthcare Quality

· Implementation to PSI (Postponing Sexual Involvement for Pittsburg County Schools)

· Oversight to staff in clinic as well as training.

· Prepared budgets and forecasts and requests by organization or HRSA

· Reviewed and submitted payroll.

· Calculated proper time on timesheets to correlate with amounts in EZ Pay and ADP Software.

Healthcare Administrative Assistant    2004-2006

· Answer, screen and transfer inbound phone calls receive and direct visitors and clients

· General clerical duties including photocopying, fax and mailing

· Prepare and modify documents including correspondence, reports, drafts, memos and emails

· Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

· Prepare agendas for meetings and prepare schedules

· Record, compile, transcribe and distribute minutes of meetings

· Assisted with grant work.

· HR duties/employee files. Provider Credentialing.

· Implementation of EPM Visionary

Education & Training

Colorado Technical University, Online-

Bachelors of Business Administration

Healthcare Management Concentration

Anticipated graduation May 2016/17

Graduated May 2015

Associate of Science in Business Administration

Business Concentration

Dean’s list honors

Edge-U-Cate- Credentialing School-2013 Certification for Credentialing

Kiamichi Technology Center McAlester Ok- Medical Terminology 2010

Kiamichi Technology Center McAlester Ok- Healthcare Management 2009

Kiamichi Technology Center McAlester Ok- Healthcare Reimbursement

Demarge College, Oklahoma City - Business Certification 1989-1990