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OVERVIEW

Six years of direct and indirect human resources management experience with 12 years of overall experience. Dependable front-line contact for employee inquiries and concerns. And can be relied upon to manage and coordinate among support staff relationship initiatives. An expert in ensuring compliance with FMLA, ADA, LOA, AWA, EEOC, OHSA, and WC, and company guidelines while achieving organizational objectives within deadlines. Mastery of labor relations, alternative dispute resolution (ADR), recruitment and retention, affirmative action, benefits administration, and salary administration. Key strengths lie in managing activities relating to employee training and strengthening staff morale.

CORE COMPETENCIES:

· 2015 graduate with a Master’s in Human Resources Management and an MBA.

· Awarded the Manager of the Year award for 2015 through 2016.

· Presently managing six supervisors and 45 administrative staff.

· Implemented and tailored all human resource policies throughout all departmental levels.

· Tailored and managed staff recruitment & retention.

· Evaluated and performed employee performance reviews for mid to year end.

· Implemented and managed all appropriate training for supervisors and support staff.

· Demonstrated ability to resolve employee payroll disputes.

· Utilization of managerial applications of information technology.

· Implemented and tailored HRIS technology.

1. Mastery of Kronos, Peoplesoft, Talentplus, Workday, Sharepoint, Workday, ADP, Taleo, Microsoft Office Suite, and HRIS Technology.

Experience

, Assistant Director of Training and Administration within the Housekeeping Department , 08/15 - Present

· Analyze quality issues, identifies training needs, and ensures implementation to improve results.

· Responsible for all required training for department team members and ensuring training records are maintained.

· Apply applicable human resources management responsibilities.

· Assessed all departmental training needs; created manuals, and developed and led all training presentations.

· Work side by side with staff to train and model appropriate guest service standards.

· Presently managing six supervisors and 45 administrative staff.

· Tailored and managed staff recruitment & retention of my department in-line corporate HR policies.

· Evaluate and perform employee performance reviews for mid to year end.

· Responsible for supporting the Director completing all custodial and housekeeping operations, including management and scheduling of staff, payroll (ADP), and other HR activities.

· Manage departmental budget, order supplies and create supply orders then purchase orders schedules.

· Review I9 and File Audit Compliance ensuring the accounting policy is followed.

· Incorporated managerial applications of information technology.

· Implemented and tailored HRIS technology.

· Assign and direct daily core-staff through routine scheduled assignments.

· Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.

· Assist leadership with compliance with all OSHA regulations and other local, state, and federal government regulations including EEOC, FMLA, ADA, and WC.

· Manage labor through proper scheduling, monitoring, and adjusting based on business needs.

· Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.

· Manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.

Hilton World Wide, Manager of Housekeeping , 01/15 – 8/15

· Managed 45 total employees.

· Apply applicable human resources responsibilities required by this position.

· Evaluated and performed employee performance reviews for mid to year end.

· Conducted exit interviews.

· Manage the day-to-day tasks of the housekeeping department, which includes managing many HR functions of my department.

· Create, development, and administer training programs in a classroom setting for housekeepers and supervisors.

· Manage and plan the schedule, and organize work to ensure proper coverage.

· Communicate and enforce all human resources policies and procedures.

· Ensure that staff is properly trained, and have the tools and equipment needed to effectively carry out their respective job duties.

· Maintained compliance with all OSHA regulations and other local, state, and federal government regulations including EEOC, FMLA, ADA, and WC.

· Manage expenses within all areas of housekeeping and laundry departments.

· Direct and preparation the annual departmental operating budget and financial plans, which support the overall objectives of the hotel.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Manage all payroll activities with ADP

· Review I9 and File Audit Compliance ensuring the accounting policy is followed.

· Manage and develop the department’s budget.

InterContinental Hotel, IHG, Supervisor - Housekeeping , 08/13 –1/15

· Supervised 32 employees.

· Applicable human resources assistance required by this position.

· Planned, scheduled, and organized work to ensure proper coverage.

· Communicated and enforced policies and procedures.

· Ensured that staff is properly trained and provided all the tools and equipment needed to effectively carry out their respective job responsibilities.

· Participated in the preparation of the annual departmental operating budget and financial plans, which supported the overall objectives of the hotel.

· Promoted teamwork and quality service through daily communication and coordination with other departments.

· Completed reports, verified status reports, reported status of all assigned rooms to the front desk and inputted them into the automated computer system.

· Ensured the highest productivity and efficiency in housekeeping operations.

· Assisted in the weekly payroll.

· Researched and applied V.I.P. likes and dislikes.

Supervisor of Housekeeping (part-time) , 03/13 – 12/14

Similar duties and responsibilities to the position above.

Housekeeping Supervisor , 10/12 – 02/13

· Applicable human resources assistance required by this position.

· Assumed overall control and responsibility in the absence of the housekeeping manager.

· Provided counseling and supported team members in meeting their responsibilities

· Ensured all team members followed hotel policies and procedures.

Hilton World Wide, Human Resources Management Consultant , 02/09 – 12/11

· Accountable for complete HR activities including, sourcing, recruitment, selection, compensation/benefits, employee relations, job evaluation, and training and development.

· Created and implemented a budgetary system encompassing all HR functions.

· Developed and implemented a system of staff recruitment & retention.

· Responsible and implemented all HR policies and procedures, payroll, designing and implementing HR strategies, monitoring absenteeism, and leaves of absence.

· Tailored HRIS technology.

· Incorporated managerial applications of information technology.

· Demonstrated advance skill in classification, recruitment, merit staffing, non-competitive hiring authorities, and placement.

· Processed and completed all formalities in relation to visas, ID cards, health insurance, trade licenses, lease renewals and bill payments.

· Established and maintained relationships with local and municipal government officials.

· Handled routine office management functions, while dealing with clients and maintaining corporate relations.

· Developed and ensured all activities were performed as per set parameters:

· Measured activities, analyzed problems, and provided reports to management with possible solutions that were implemented.

· Prepared periodic reports and correspondence for the executive management.

· Evaluated and performed employee performance reviews for mid to year end.

· Implemented and conducted exit interviews.

Hotel, Human Resources Management Consultant , 02/05 – 12/09

· Developed and implemented HR management activities.

· Ensured the highest level of productivity and efficiency of housekeeping operations.

· Developed and implemented a system of staff recruitment & retention.

· Created and implemented a budgetary system encompassing all HR and housekeeping functions.

· Incorporated managerial applications of information technology.

· Coached, counseled, motivated and maintained high employee morale, managed all interaction with housekeeping staff.

· Provided training to new employees, and monthly safety training, effectively preventing injuries. Communicated effectively with maintenance staff to ensure timely repair and maintenance throughout entire hotel.

· Evaluated and performed employee performance reviews for mid to year end.

· Implemented and conducted exit interviews.

Seo, Chief Executive Officer , 04/06 – 01/09

· Implemented marketing strategies which resulted in 12% growth of my customer base.

· Provided onsite training.

· Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

· Researched trends and innovative recruiting techniques in order to be competitive in state-of-the-art recruiting practices.

· Applied effective communication approaches by proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form.

· Initiated and maintained excellent working relationships within the human resources department i.e. hiring managers, program leadership, and across the organization.

Aza Brokers, LTD, Vice Chairman , 02/03 – 04/06

· Designated as the project manager.

· Established pension schemes for both Mtel’s (Nigeria’s largest Mobile Telecommunications, LTD) organization and Nitel’s (Nigeria’s largest Telecommunications, LTD) organization.

· Introduced IMG to Nigeria, and partnered with it to sell travel insurance through Schengen Embassies.

· Advised the Nigerian Ministry of Health to implement the Reformed Pension Act while working as an insurance broker for them.

· Created new departmental procedures manual for the State Government of Benue, Nigeria.

· Sold group life insurance and comprehensive auto coverage to Nigerian Federal Government employee organization.

· Assessed Mtel’s (Nigeria’s largest Mobile Telecommunications) organizational training needs.

· Completed all company insurance renewals including property, workers' compensation, general liability, cargo, and aviation.

Member of NCRIB (Nigerian Council of Registered Insurance Brokers).

Education

Master’s of Human Resources Management, Keller Graduate School of Management , DeVry University , Arlington, VA. 2015, Graduated.

M.B.A., Hospitality Management, Keller Graduate School of Management , DeVry University , Arlington, VA

2015, Graduated.

Child day care management Diploma, Penn Foster Career School, Maryland. Online 2011. Graduated

B.A., Business Administration, Limkokwing University of Creative Technology , Nairobi, Kenya. 2010, Graduated.

B.A., Sociology, University of Abuja , Abuja, Nigeria. 2006, Graduated.

Business Administration, Diploma, University of Abuja , Abuja, Nigeria. 2004, Graduated.

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