Diversity Management Rough draft
jesi.sDiversity Issues
Author Note
Where is the Abstract?
Diversity Issues
The success of any organization depends on the unique personalities and differences exhibited by the employees in the course of their performance. The differences result in various input styles that impact on the overall performance of the organization. As the organization expands its operational scales, it is bound to experience this rich diversity of skill application from among its employees and this is the essence of diversity (Ray, 2009). The diversity is of various aspects and forms such as race, gender, organizational structures and function, communication and education among others. This paper focuses on communication as diversity issue that affects organizations, a case study of the Pizza Inn Restaurant Company.
The success of any organization that is experiencing economies of scale depends on communication strategies. These include the sources used to retrieve information about the organization, the means, and channels used to convey the intended information to either the employees or the target audience for such information. The relationship between the top managerial personnel and the employees, either senior or junior is highly affected by the channels and methods used to pass such information.
Being a multinational company specialized in quality food production; the inadequate passing of information from one central place to other satellite branches in various parts of the world can result in significant confusion in operational structures and consequently reduced revenue maximization (). Execution of effective communication strategies, however, must start from the central headquarters from among the managers and the employee. Failure to give any required information relating to the business operations to the workers and seek suitable remedies from them makes them feel worthless in matters contribution to decision making that is crucial to the success of the food company. Their openness to decision-making and good will for innovating new trends required for successful growth is finally hindered.
Diversifying communication in such kind of organization with a broad customer and market margin is therefore very prudent. It does not only help to foster the attitude of openness among employees but also ensures accurate monitoring of the performance as far leadership is concerned. Besides, it provides a useful and personal commitment of leaders and managers to the organization. Incorporating real communication diversification translates into a culture that fosters achievement of the company’s set objectives and purpose, this ensures there is no deviation as far as the realization of maximum profits, and provision of efficient services is concerned.
Transparency and accountability among employees can be boosted through effective communication strategies. It ensures members of the restaurant carry out their roles to the best of their ability and the resulting output are products that can favorably compete in the competitive global market. The financial cash flows can be adequately monitored and the profits used to improve business infrastructure as well as the welfare of its employees (Hallin & Gustavsson, 2010). As a result, the overall performance of the enterprise significantly improves, and a wider market is captured.
Therefore, consideration of the diversification of communication is mandatory for the success of any multinational company such as the Pizza Inn restaurant corporation. Without due consideration of the various communication methodologies used, little return from the market is expected despite the existence of several branches throughout the world.
1) Problem :
a) Communication is a diversification tool which many organizations are facing as a challenge such as Pizza Inn Restaurant Company. Communication is diversification item because it enables all stakeholders in an organization to understand each other. Pizza Inn Restaurant Company as other organizations needs to embark on portraying some difference in the way they operate and interact with its stakeholders whom include; employees and customers. Communication is a diversification tool since it will enhance difference when implemented since it is an essential item in the passing of information (Vitez, n.d).
b) If the company does not adopt this solution, it will portray some aspects of poor leadership and eventually lose some potential customers.
c)
i) The entire business will be affected by this to include employees and customers.
ii) Customer services will be impacted the most with poor communication.
iii) The problem has been experienced by Pizza Inn Restaurant Company for approximately four4 years ago, but it was noticeable until the negative impacts were experienced.
iv) Business owners with high operational risks face decreasing production output, low-quality consumer products and reducedpoor production efficiency. Competitors have a better chance of taking the market share. Companies can also face increases and financial risks if they must continually spend money to repair or correct operational issues (Vitez, n.d.).
2) Solution
a) Implementation of good communication strategies in all the organization branches will improve the leadership hence initiating raise in profits expected annually since it will initiate hard work and adherence to the message ofin the information.
b) Cost, productivity, and cohesion will all be aeffected in positive ways.
c) The training could take from work time, but in the end, it will be better for the company as productivity will be higher with more effective team work. It will cost money to do the training but not as much as it would cost to re-hire new employees and train them to do the work.
d) The management team of Pizza Inn Rrestaurant Company will be involved in thorough training after which the other employees with be trained too.
e) The solution toon improving the communication strategies will improve the company’s leadership and enhance raise in profit expected annually (Hallin & Gustavsson, 2010).
3) The plan
a) Pizza Inn Restaurant Company will have to embark on training its employees on the best communication strategies in order to inculcate diversification in the enterprise.
b) The management will be the first team to be trained, and it should take approximately two weeks to ensure they are well equipped with the appropriate skills. The other employees will be trained for 12 days which will ensure they are updated and knowledgeable to coop with the changes expected in the company.
c) The Company will have to provide approximately $ 9000 for the entire training activities. A qualified trainer will be required, and lecture rooms will also be necessary.
d) Time will challenge many employees, but they will have to adhere to it since they have to finalize with the program in the stipulated timeframe.
e) The success of the plan will be vested on the raise of profit and improvement of the leadership in the company.
4) Conclusion
a) Communication is a diversification tool which Ppizza Inn Restaurant Company will have to implement since it will positively impact on the progress of the enterprise. The company has experienced manya lot of difficulties before, but it has to embark on the dynamism which is an uncontrollable aspect in the world. Training of the workers is an essential aspect to start with since it will inculcate the best communication strategies forin the employees.
b) As the training is concerned, the time schedule must be observed, and the company should provide the necessities offor the training such as recruitment of a qualified trainer.
References
Mor-Barak, M. E. (2011). Managing diversity: Toward a globally inclusive workplace. Los
Angeles: SAGE.
Hallin, A., & Gustavsson, T. K. (2010). Organizational communication and sustainable
development: ICTs for mobility. Hershey, PA: Information Science Reference.
Vitez, Osmond. (N.D.) Implications of Business Risk. Retrieved from http://smallbusiness.chron.com/implications-business-risk-4567.html
References:
Osilaja, P. D., & University of La Verne. (2009). Issues of diversity in crisis management.
(Dissertation Abstracts International, 70-3.)
Hallin, A., & Gustavsson, T. K. (2010). Organizational communication and sustainable
development: ICTs for mobility. Hershey, PA: Information Science Reference.
Ray, G. B. (2009). Language and interracial communication in the United States: Speaking in
black and white. New York: Peter Lang.