DUE IN 14 HOURS. I NEED A SERIOUS AND HONEST TUTOR. I have simple multiple choice questions. I did them but I failed some of them. I want somebody to redo the ones I failed. They are simple only that I just messed up.

Quality Management: A Systems Approach

Part O

1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness?

A. Socioecological framework

B. Three core process model

C. Baldrige performance

D. Systems model of organizational accidents

2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage?

A. Going below the waterline for changes

B. Using information to identify essential systemic structure

C. Understanding how systemic structure isn't readily available

D. Understanding how systemic structure influences behavior

5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, "I quit!" and storms out, slamming the door. This scenario is best described as an example of

A. history dependency.

B. change.

C. nonlinearity.

D. trade-offs.

6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved

A. quality.

B. organizational management.

C. quality control.

D. continuum.

8. A patient's discharge status prognosis is "good." This prognosis is an example of

A. an input.

B. an output.

C. a conversion process.

D. feedback.

11. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system?

A. Baldrige performance

B. Socioecological framework

C. Three core process model

D. Systems model of organizational accidents

12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced

A. cognitive psychology.

B. double-loop learning.

C. single-loop learning.

D. schema.

20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an

A. feedback.

B. conversion process.

C. input.

D. output.

Achieving Quality Results in Complex Systems

Part 1

5. Which part of the SMART goal system requires perspective and context to be useful?

A. Measurable

B. Relevant

C. Achievable

D. Specific

6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct

A. root cause analysis.

B. a sentinel event.

C. service quality study.

D. patient perception measurement.

8. Policies established by organizations that oversee and guide the healthcare industry are _______ policies.

A. private

B. public

C. regulatory

D. allocative

9. Which part of the SMART goal system can limit innovations or breakthroughs?

A. Specific

B. Achievable

C. Measurable

D. Relevant

10. Which part of the SMART goal system can make an organization stay at the current ability levels of employees?

A. Specific

B. Measurable

C. Relevant

D. Achievable

11. Creating new positions and conducting training for new employees instead of identifying the underlying cause of problems is an example of

A. setting improvement goals.

B. gaining results.

C. reformulating.

D. repair service behavior.

13. When private policies aren't in place, which of the following types of policies may pick up the slack?

A. Regulatory

B. Allocative

C. Private

D. Public

14. The policy that may allow the use of public funding to ensure that public objectives are met is the

_______ policy.

A. public

B. allocative

C. regulatory

D. private

15. If a nurse correctly starts an IV line in a patient, her action is best classified as a/an

A. patient perception.

B. technical quality.

C. implicit goal.

D. service quality.

16. "Getting new furniture for the obstetrics unit waiting room within the next year" is an example of a/an

A. result.

B. organization goal.

C. objective.

D. strategic goal.

18. Regular mammogram screenings for healthy women is best described as an example of _______prevention.

A. primary

B. tertiary

C. purpose

D. secondary

19. Improving nursing customer service is an example of a/an _______ goal.

A. negative

B. unclear

C. positive

D. clear