Reference: Achieving Quality Results in Complex Systems: Part 1 | Date Graded | | 02/21/16 | | Examination | | | | Grade | | 40 | Document ID | | |
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| | | 1. | C | Correct | | | | 2. | B | Correct | | | | 3. | D | Correct | | | | 4. | A | Correct | | | | 5. | C | Incorrect | | | | 6. | B | Incorrect | | | | 7. | D | Correct | | | | 8. | C | Incorrect | | | | 9. | C | Incorrect | | | | 10. | C | Incorrect | | | | 11. | C | Incorrect | | | | 12. | B | Correct | | | | 13. | C | Incorrect | | | | 14. | A | Incorrect | | | | 15. | C | Incorrect | | | | 16. | D | Incorrect | | | | 17. | A | Correct | | | | 18. | A | Incorrect | | | | 19. | C | Incorrect | | | | 20. | A | Correct | | | | | |
| Questions Answered Incorrectly |
| | | 5. Which part of the SMART goal system requires perspective and context to be useful? | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct | |
| Student Answer: B | | Answer: Incorrect | | Reference: |
| | | 8. Policies established by organizations that oversee and guide the healthcare industry are _______ policies. | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 9. Which part of the SMART goal system can limit innovations or breakthroughs? | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 10. Which part of the SMART goal system can make an organization stay at the current ability levels of employees? | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 11. Creating new positions and conducting training for new employees instead of identifying the underlying cause of problems is an example of | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 13. When private policies aren't in place, which of the following types of policies may pick up the slack? | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 14. The policy that may allow the use of public funding to ensure that public objectives are met is the _______ policy. | |
| Student Answer: A | | Answer: Incorrect | | Reference: |
| | | 15. If a nurse correctly starts an IV line in a patient, her action is bestclassified as a/an | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 16. "Getting new furniture for the obstetrics unit waiting room within the next year" is an example of a/an | |
| Student Answer: D | | Answer: Incorrect | | Reference: |
| | | 18. Regular mammogram screenings for healthy women is bestdescribed as an example of _______ prevention. | |
| Student Answer: A | | Answer: Incorrect | | Reference: |
| | | 19. Improving nursing customer service is an example of a/an _______ goal. | |
| Student Answer: C | | Answer: Incorrect | Reference: Achieving Quality Results in Complex Systems: Part 2 | Date Graded | | 02/21/16 | | Examination | | 516813RR | | Grade | | 55 | Document ID | | |
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| | | 1. | A | Correct | | | | 2. | C | Correct | | | | 3. | A | Correct | | | | 4. | C | Incorrect | | | | 5. | A | Correct | | | | 6. | A | Incorrect | | | | 7. | B | Incorrect | | | | 8. | C | Correct | | | | 9. | A | Correct | | | | 10. | B | Incorrect | | | | 11. | C | Incorrect | | | | 12. | A | Correct | | | | 13. | D | Incorrect | | | | 14. | A | Incorrect | | | | 15. | D | Incorrect | | | | 16. | B | Correct | | | | 17. | D | Correct | | | | 18. | A | Correct | | | | 19. | B | Correct | | | | 20. | A | Incorrect | | | | | |
| Questions Answered Incorrectly |
| | | 4. A department manager wishes to tackle the issue of high employee turnover and therefore schedules a department meeting. A new employee starts the meeting by asking, "Exactly what are we trying to accomplish here?" Unknowingly, the new employee is exhibiting a critical part of which quality cycle? | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 6. Which one of the following choices can be defined as "the voice of the customer"? | |
| Student Answer: A | | Answer: Incorrect | | Reference: |
| | | 7. A manager is standardizing policies and sharing best practices in the departmental meeting. In doing so, the manager is fulfilling which step in the Shewhart cycle? | |
| Student Answer: B | | Answer: Incorrect | | Reference: |
| | | 10. If a manager wants a quick and complete overview of what is happening in the business, the manager could use | |
| Student Answer: B | | Answer: Incorrect | | Reference: |
| | | 11. Implementing any change first on a small scale represents part of the ______ cycle. | |
| Student Answer: C | | Answer: Incorrect | | Reference: |
| | | 13. A manager is reviewing the results of a coding study. In doing so, the manager is probably fulfilling which step in the PDCA cycle? | |
| Student Answer: D | | Answer: Incorrect | | Reference: |
| | | 14. After listening to the complaints of overworked nurses, a nurse manager reviews schedules and then devises a plan to successfully hire additional staff and provide more days off. In doing so, the manager exhibited critical professional judgment known as | |
| Student Answer: A | | Answer: Incorrect | | Reference: |
| | | 15. According to the aspects of performance management measures, how can you determine whether a change is or isn't an improvement? | |
| Student Answer: D | | Answer: Incorrect | | Reference: |
| | | 20. Which one of the following types of analysis strives to prevent problems before they happen? | |
| Student Answer: A | | Answer: Incorrect | | Reference: |
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