Leadership project

American Airlines

Company

American Airlines

Brief Introduction

American Airlines is a major United States airline operating internationally and in the US domestic market. They have flights through out the Americas, Europe, and Asia.

Problem

When American Airlines merged with US Airways they alienated employees which customer service. This deal created the world’s largest airline at the time.

History of American Airlines, Inc.

American Airlines, Inc. (AA) is a major United States airline. It operates an extensive international and U.S. domestic network, with scheduled flights throughout North America, the Caribbean, South America, Europe, and Asia. Its route network centers on five hubs at Dallas/Fort Worth, John F. Kennedy International Airport in New York, Los Angeles, Miami, and O'Hare International Airport in Chicago. Its primary maintenance base is located at Tulsa International Airport (TUL). The company is headquartered in Fort Worth, Texas.

American Airlines is a member airline of the Oneworld airline alliance, and coordinates fares, services, and scheduling with British Airways, Finnair, and Iberia in the transatlantic market and with Japan Airlines and Qantas in the transpacific market. Envoy Air, SkyWest, Inc., Republic Airways Holdings, SkyWest Airlines, and ExpressJet Airlines operate regional flights for American Airlines under the American Eagle brand.

The former parent company of American Airlines, AMR Corporation, filed for bankruptcy protection in November 2011, and in February 2013 announced plans to merge with US Airways Group, creating the largest airline in the world. AMR and US Airways Group completed the merger on December 9, 2013, with the new holding company American Airlines Group, Inc. being listed on NASDAQ that day, although the actual integration of the airlines under a single air operator's certificate will not be completed until a much later date. The combined airline will carry the American Airlines name and branding, and will maintain the existing US Airways hubs in Charlotte, Philadelphia, Phoenix, and Washington, D.C., for a period of at least five years under the terms of a settlement with the US Department of Justice and several state attorneys general.

Predecessors

American Airlines has merged with several carriers since its formation in 1930 (which itself happened by a merger of 80 carriers), these have included Trans Caribbean Airways in 1971, Air California in 1987, Trans World Airlines (TWA) London Heathrow Airport Routes in 1990, Reno Air in 1999, Trans World Airlines (TWA) itself in 2001, and US Airways in 2013.

Issue Investigation

Mistrust of Labor with Management (David)

· Mgmt Retention Bonuses

· “Secret” supplemental executive retirement plan

Wage Concessions from employees (Rahul)

Poor Passenger Service (Nutchanart)

Ongoing Employee Misery (Ronak)

Other Activities

· Create Final Power Point (TBD)

· Presentation Sections (All)

Research Paper Proposal - 2 - 19 March 2015