WP6

 Scenario

You’re a team employee at RXBAR. You’ve received an email complaining about a recent message posted on the Slack #general channel.

Task

after the last assignment: complaint email you will need to write an apology email to the same person

1. Depending upon your role as Mari, Clinton, or Jana, compose an email that responds to the complaint(s) your partner wrote in any way you deem appropriate. one page

2. PAT! 

What’s the overall purpose of your apology? What action do you plan to take, and how does that influence the email’s purpose?

How must you alter SWW’s instructions in writing an email to varying audiences?

What tone will best accomplish your goals? What obligations do you have to your team? To Jana? To company ethics?

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