Who can answer this post for me? MGMT313 "Complex Change"

Full Description:

After reading the articles this week, consider one of the following two articles provided this week.  Do not copy directly from the articles.  

1 - Using the article provided entitled Successful Change Programs Begin with Results by Schaffer and Thomson, summarize what you think is the most important aspect of the article.   What is the biggest takeaway from the article (and why)?

OR

2 -  Using the article provided Managing Change:  The Art of Balancing by Duck, summarize what you think is the most important aspect of the article.   What is the biggest takeaway from the article (and why)? 

Instructions:  Your initial post should be at least 250 words.