watch youtube video CANRIGHT, "White Paper Basics",

After watching this video, read attached  sample white paper, "IT Service Management (ITSM): The Benefits of ITSM Versus the Traditional IT Support Model."

Please answer the following questions:

1. The CANRIGHT document discusses various types of white papers on pages 10-11.  As you examine the white paper on ITSM, what type of white paper would you argue that it is?

2. What is the problem that the white paper on ITSM is identifying?  Please write one sentence in giving this answer.

3. What is the proposed solution?  Please write one sentence in giving this answer.

4. Examine the graphics in this white paper.   Do they enhance the message being delivered?  Why or why not?  You might choose one or two graphics as examples in supporting your answer.