Real Life Communication

Option 1:  Think of a time when you communicated reflexively.  What were the results?  

Option 2:  Think of someone who is a great communicator.  What makes them skillful?  What specifically do they do to project their professional presence?  How have the techniques they use to communicate helped them accomplish their goals?  How would communicating more skillfully help you in your own career?  Provide a specific example.