quality management of second-hand goods trading platform

REQUIREMENTS 

1. Project Quality Management:

a. Briefly describe the quality items that will be measured during the planning, executing and monitor/control phases of the project. (Identify at least 7 quality items.)

b. Briefly explain and justify the measurable items and units of measure in a Quality Definition Table. 

c. Present the final Quality Definition Table developed for quality management. 

d. Provide a summary and analysis of the outcome. 

e. Other information related to Quality Management: 

· Change control processes 

· ISO

· Total Quality Management 

· Six Sigma

· Cost Benefit Analysis – cost-benefit tradeoffs 

· Benchmarking – comparing actual with others 

· Design of Experiments – statistical method for developing optimal conditions 

· Cost of Quality (COQ) – cost incurrent for preventing non-conformance 

· Additional quality planning tools - such as matrix diagrams, etc. 

· Quality Management Plan – how it will be done and addresses 

· Quality 
control and quality assurance (if relevant) 

· Group Work Activities 

- Brainstorming


- Benchmarking


- Charting processes


- Ranking

- Defining control


- Undertaking Benefit/Cost Analysis


- Processes that limit and/or indicate variation 

- Control charts
 

- Flowcharts


- Histograms


- Pareto charts


- Scattergrams


- Run charts

· Others


- Validity of the methodology


- Change management approaches and strategies


- Adherence to review and acceptance procedures 

- Resolution of emerging issues
o Monitoring of progress
 

- Engaging appropriate project personnel and skills  

- Maintenance of documentation and records


- Outputs that meets agreed customer requirements  

- Adherence to budget within time and cost

- Quality metrics – how it will be measured
 

- Process improvement plan

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