quality management of second-hand goods trading platform

1. Project Stakeholders Management:

a. Target / Users

· End-User

This project mainly focuses on helping people live in Darwin region to sell second hand items. Also, it helps people to find something, which they might need just for a functional item but not a perfect product. In other words, anyone who lives in Darwin have the credential to use this platform to auction or purchase items.

· Purpose of using it

There are various reasons that people would use it. Firstly, the platform provides a service that will offer reasonable price to buy the items that have been posted on the platform. If people need money or want to sell something urgently, they can use this platform to achieve their needs. Secondly, buyers who want to buy used items with more warranty can buy from the platform if the items are sold by it. Finally, buyers can purchase items from the platform at home because it provides delivery services.

· The way to use

Users will be able to register their personal account from the platform. They can post or search items on the SGTPD website, which is a mobile first designed website. Also, they can download the application from play store or apple store if they are android or iOS users respectively. The mobile first website and mobile application are user-friendly. It allows users to complete advertisement posting by any mobile devices within 3 minutes.

b. Project Stakeholder Map


(Rachel, 2017)

c. Stakeholder analysis

The main stakeholders of this project are divided to internal and external stakeholders. Internal stakeholders are project sponsor, project manager and project team (programmer, network engineer and database administrator). External stakeholders are local government, communities and end-users.

Correspond with local regulations.

d. Project organizational chart


e. Communication Matrix


(Swapnil W, 2017)

f. Other information related to HR and Communications Management:

· Change control processes

In order to make sure the project is on the right track even though there are changes. There are serval processes or procedures we can use to keep the project in the right balance the baseline plan and the changed plan. (SkillMaker 2016)

Proposing a change

The process allows everyone in the team or stakeholders to give a proposal of change, but a description of change and the expectation of benefits are required. All change requests will be added into a change log.

Summary the impact of change

Project manager needs to make a summary of the proposing, which includes quantifiable benefits, unquantifiable reasons of change, the estimation of cost difference, impact of time schedule, extra needs of resources, and new risks and problems.

Making the decision

In this process, an authoritative person will make the decision of change by the information that the project manager and the change requester give. The final decision will be three types, such as ‘Accept’, ‘Accept with comments’ and ‘Reject’.

Implementing

Once the change has been implemented, a backup plan is necessary in case that some unexpected issues happen.

Closing the change

If the change requester checks and agrees the implementation, the project manager will close the change log. (Duncan 2011)

· Methods for updating and refining communication plan

Instance Messaging

Although face to face meeting is good, it is not suit for everyone or certain situation. By using the online messaging software, such as Skype, Messenger, and Facetime, the efficiency of team meeting is significantly increase. It provides the way for discussion cannot be done by sending Email.

Using Project Manager Software

The main reason to use project management apps or software is every project team member can see their status and responsibilities visually. It is difficult to check their tasks processes and make sure that individual tasks are progressing stably.

File Sharing Application

File sharing and discussing is always a way of communication in a team. However, it is wasting time to pass those files in physical way to the team. As a result, using file sharing application is also an efficient way to communicate. Team members would be able to access and edit file on their own workstation.

2. Project Risk Management:

a. Risk register

ID No: R1

Rank: 2

Risk: Platform data breach

Description: there is always a risk of data breach when project team share data or information on the internet. Personal details of seller or buyer might leak without awareness.

Category: Security risk

Root cause: Some people are hacking for fun or exploitation illegally.

Triggers: Information in database is edited, and users report their personal information leak.

Risk Owner: Networking engineer

Probability: Low

Impact: High

Status: Contact the programmer, network engineer and database administrator to find and fix the problem.