Performance Improvement

Clearly the criteria, discipline, and focus that underlie the Baldrige process have been key contributors to our daily improvements. The feedback we received … has been instrumental in providing a clear road map for the journey.
—Michael Murphy, CEO, 2007 Baldrige Award recipient, Sharp HealthCare

Incremental change is how a culture of continuous improvement creates a pattern of success. In the Discussion for Week 4, you examined an organization’s actions in relation to criteria of high reliability and recommended steps for improvement. This week, you will revisit your recommendations.

To prepare for this Discussion:

Read this week’s articles on the standards for high reliability, then review the Week 4 Discussion. Draw comparisons between your organization and others, and examine any feedback provided by your peers.

https://www.nist.gov/baldrige/self-assessing/baldrige-sector/health-care

https://www.nist.gov/baldrige

Post a cohesive response to the following:

With the feedback and this week’s readings in mind, reexamine the steps for improvement of high reliability which you suggested for your organization. Would you change your recommendations in light of what you have learned in this course? Could your recommended steps be expanded or refined?