paper work

Post a link to a journal article, whitepaper, or web resource that was published within the past three (3) years on the topic of Root Cause Analysis and the tools/techniques associated with performing an assessment -- i.e. Five Whys, Cause and Effect, FMECA, Force Field, Concept Fan, etc. 

In a statement that is at least 2 to 3 paragraphs in length, please explain why you selected this particular resource to share with the class.