Operational excellence_6.1

Note: Plagiarism should be less than 20% and a minimum of 2 APA references with "in-text citations".

I need the Answer by Wednesday 12:00 pm EST(04/09/2020).

you should refer to the following open-textbook link or the pdf in the attachment and prepare the answers for the below questions. 

Open textbook link: https://opentextbook.site/informationsystems2019/

Question:

Chapter 11 – 

study questions 1-10, 

Exercise 1

Chapter 12 – 

study questions 1-11, 

Exercise 1