Assignement

 From Key Performance Indicators to Process Improvement 

Write  a 400–500-word essay that explains how a multi-cycle action research  project carried out in an organizational system is related to, yet  distinctly different from, an improvement-oriented capstone study. The  paper should include:

• A description of how the systems model enables organizational theorists to compare very different organizations.
• A brief description each of the Baldrige and AQIP programs as system improvement agencies.
• An explanation of the differences between improving KPIs and system processes.
• A description of the difference between a study of organizational KPIs and organizational processes.