Management

Utilizing the discussion question template, complete the following tasks below.  If you are more comfortable utilizing Excel or Visio or some other software, that is fine.  If it’s anything other than a Microsoft application, please ensure it is in a .pdf format so I can open the file. a. Select a process you are familiar with. b. Describe the customers for the selected process. c. Build a strategy for determining the Voice of the customer and tracking how well their needs are fulfilled. d. Create SIPOC for this process e. Develop a process map