Management

PROCESS: Brewery process

Figure 1: Customers

Figure 2: Strategy for determining customers' voice and their needs fulfilment

Locals over 18 years of

age

Retail shops

whole salers

Supplier Input Process Output Customer

 Transport means

owner

 Brewery manager

 Customer represent

ative

 Observat ions

 Instructi ons or

procedur

es

 Making visits

 Work order

prepara

tion

 Brewin g

process

 Ascerta in

brewin

g is

complet

e

 Brewing recommend

ation and

cost

estimates

 Work order

 Notification to

distributors

 Brewed beer

 Retail shops

 Wholes ales

 Local over the

age of

18

years.

Figure 3: SIPOC process

Figure 4: Process map