mana 3318 ch8

Identify a person at home, work or at the university who may be difficult to talk to and arrange a interview  (virtual, phone, or in person) in which you practice good reflective listening skills. Ask the person questions about a topic in which you think he or she is interested. Pay particular attention to being patient, calm, and nonreactive. After the interview, summarize what you  learned.

Discussion questions:

• What were the difficulties you encountered using reflective listening skills?
• How did this conversation compare with previous conversations you had with this person?
• What reflective listening skills were most difficult to use and why?