I have 3 questions that I need help in answering for a class discussion and are listed below

1. View this short video on the Joint Commission and comment on why learning about quality and performance improvement in healthcare is important to you as a consumer and healthcare student.  Link: http://americaneg.vo.llnwd.net/o16/joint_commission/AWorldofDifference.mp4
2. The Institute of Medicine (IOM): In your post, highlight a key event over the course of the 40 years highlighted in the interactive timeline.  Describe the landmark event and explain its significance to medicine. 
3. People: Discuss human factors that might either strengthen or threaten the effectiveness of a PI team. What skills or strategies do you think are important to work effectively in team?  In your response, include a reference and share it with our class.  

Thank you!