Hospitality IT design thinking

This assignment covers the design thinking process in the hospitality industry. Please read the following case studies/articles and answer the questions below. Each answer should be 1 page in length (2 pages total), double spaced.

• https://www.cio.com/article/3188724/how-design-thinking-drives-marriotts-digital-strategy.html (Links to an external site.)Links to an external site.
• https://medium.com/@andjelicaaa/design-thinking-in-hospitality-15e3605aca71 (Links to an external site.)Links to an external site.
• https://www.swisseducation.com/en/news/academics/why-design-thinking-matters-in-the-hospitality-industry-3662 (Links to an external site.)Links to an external site.

Questions:

1. How is the hospitality workplace evolving? Give examples of how technology is changing the service environment.
2. Using design thinking methodology, identify 3 prevailing concepts and describe their application used by the 3 case studies.