exercise 10

Select a business environment or a business process you are familiar with (e.g. registering for classes; going to the doctor; getting a bank loan). Then redesign the process to make it lean. Do the following:

1. Explain the current state and the proposed state.
2. Explain the specific changes you would make.
3. Explain the sequence of implementing the change.
4. How would you incentivize workers to participate in the change?
5. Identify barriers to implementation.