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Chapter 12: Measuring Performance at Intuit: A Value-Added Component in ERM Programs

1. How do Key Risk Indicators help companies identify emerging risks?

2. How do Key Performance Indicators help companies to manage existing risks?

3. If measuring performance is not a component of an ERM program, what is the effect on the overall quality of the program?

Chapter 15: Embedding ERM into Strategic Planning at the City of Edmonton

1. What other strategic processes are closely tied to ERM?

2. What three kinds of risks are identified within the City of Edmonton?

3. What two criteria must be balanced in a successful ERM model?

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Miss Lynn

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