DQ 12-43

  slide and Book use.

· Critical Concept 12.3, page 315

· Critical Concept 12.4, page 318

Chapter 12 For Discussion Questions: Answer each, providing the page number in your book that you found the answer is required for each question.

1. Define: governing body, quality management system, quality management plan, risk management,      hospitable environment, organizational culture and performance excellence.
2. List some of the typical participants/groups in healthcare quality activities.
3. Describe the purpose and content of a quality management plan.
4. What is a “hospitable” environment to maintain high quality standards?
5. Identify strategies for overcoming environmental characteristics that are not hospitable to quality      improvement.