discussions

Watch these videos:

• The Customer is Always Right. (Links to an external site.)Links to an external site. 
• Are Customers Always Right? We Asked Las Vegas Strip (Links to an external site.)Links to an external site.
• Is the Customer Always Right?  (Links to an external site.)Links to an external site.

Step 1: Respond to the following, and if appropriate, include personal experience as part of your answers:  

a. Do you agree or disagree with the statement, “The customer is always right”?
b. Are you willing to negotiate to achieve customer satisfaction?  

 Explain your answers using personal experiences or stories and examples that illustrate both positive and not-so-satisfactory ways to handle difficult customers.