discussion questions

1.  Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities. From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.

2. Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hills Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hills Strategy Development Framework. For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.