BUS430 Week 2 Discussion 1 and Discussion 2

Discussion 1

Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.

From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.

From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.

Discussion 2

Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework.
For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.