Discussion Questions
Impaler_2019Read the following article to answer the discussion questions (link below).
Coyle-Shapiro, J. A.-M. (1999). Employee Participation and Assessment of an Organizational Change Intervention: A Three-Wave Study of Total Quality Management. Journal of Applied Behavioral Science, 35(4), 439-456.
- If you were a CEO of a company interested in implementing TQM in your company, what steps would you take to ensure its success?
- As an employee in an organization interested in implementing TQM how would you prepare for the changes to come from TQM implementation?
8 years ago
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