Discussion - OL - Role of technology

 After reading Chapter 14 in the course textbook, discuss The Role of Technology in Customer Experience.

Please ensure the initial post and two response posts are substantive. Substantive posts will do at least TWO of the following:

· Ask an interesting, thoughtful question pertaining to the topic

· Expand on the topic, by adding additional thoughtful information

· Answer a question posted by another student in detail

· Share an applicable personal experience

· Provide an outside source

· Make an argument

At least one scholarly (peer-reviewed) resource should be used in the initial discussion thread. Please ensure to use information from your readings and other sources from the UC Library. Use APA references and in-text citations.