Disc 5

Resource Management Please respond to the following:

1. Select a goods-producing organization and a service-providing organization of your choice. Suggest ways each organization can make aggregate planning decisions using the variables described in Exhibit 13.3 in the textbook.

2. Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.

Evaluate an Experience Please respond to the following:

3. Analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from the perspectives of the customer (you) and the organization with regard to inefficient planning and scheduling.

4. Analyze the experience you provided from a process perspective. Suggest ways the schedules could have been designed to be more efficient and effective.