Conflict and resolution

RESPOND to this Discussion post

Instructions: I want you to respond to a peer’s scenario and offer a different principle that could apply to the scenario they proposed, and how it could further strengthen the effectiveness of their effort to persuade. In your reply, identify a principle that is from a different source of appeal. For example, if your peer chose a principle based on conformity, I want you to propose a principle based on compliance.

· your substantial reply must be a minimum of 200 words (not including the question or the references)

· Peer-reviewed citations are required

· Use APA format for any quotations or citations you use to support your answer

POST:

Reciprocity

The principle of Reciprocity from Cialdini six principles of influence is responding to a positive action with another.

Working as a manager I was letting my staff know as a group about an important project that needs to be completed. I know some people would not want to put in the extra hours, or extra work for it to be done. Knowing that, I would start off by doing something small for them. Like bringing in breakfast, hosting a potluck or even giving them gift cards just to show my appreciation. In addition to me doing that, during our morning briefings I would acknowledge the hard work and dedication that they are displaying. Furthermore, offering a helping hand with their task.

When during our next morning briefing, or even doing it individually, I would bring up the idea of extra hours that I need from them. I would reiterate that I appreciate their hard work. Letting them know that we have a project that needs to be completed, and it requires a little more time, but if we could continue to work as a team, we could pull it off as group. By doing this, I’m showing reciprocity. With me doing something for them in a positive light, and showing my gratitude, the group members would feel obligated to return the favor. I was able to gain compliance to achieve the goal. Continuous genuine acts of kindness would go along way, and would be show a reciprocal response.