communication climate

Julia Wood (2016) said that the first 3 minutes of a conflict are very important, therefore, unless you set the proper climate, very little will be accomplished.  Once a conflict arises, there are steps you can take  to ensure  ensure a communication climate that is conducive to a satisfying outcome?  Outline the steps you would take to ensure a mutually satisfying outcome in a conflict in (a) a personal relationship situation and (b) in a professional relationship situation.For all responses you are required to turn in a paper in APA format with examples to support your points.  This paper should include a reference page with a minimum of 2 academic sources.  These sources should also be used in your response as in-text citations as further support for the points you are making.  You need to save the paper as a document in .rtf .doc or .docx format and attach it.  Check for spelling and grammar before submitting.  Consult the following links for the basics on the reference page and in-text citations.https://owl.english.purdue.edu/owl/resource/560/02/ https://owl.english.purdue.edu/owl/resource/560/05/