BUS445 WK3 Discussion 2

Prior to beginning work on this discussion, review Chapter 5 (except Process Control, Process Improvement, or Managing Supply Chain Processes), Chapter 6, Chapter 8, Chapter 9, and the lecture for Week 3.

Appraise three important process management tools. Why did you select these three? How can they be used?

Required Resource

Text

Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.

• Chapter 5: Process Focus (except Process Control, Process Improvement, or Managing Supply Chain Processes)
• Chapter 6: Statistical Methods in Quality Management
• Chapter 8: Measuring and Controlling Quality
• Chapter 9: Process Improvement and Six Sigma