BUS430 wk11 d2

"The Value Chain Concept" Please respond to the following:

• Describe  a customer experience you have personally encountered where the goods  or service or both were unsatisfactory (such as defective products,  mistakes, poor service, and so on).
• Suggest ways for the  organization to improve its goods / service. Determine the element(s) of  operations management that must be reevaluated.