BUS-900 Week 30 Dis.2

"The Value Chain Concept" Please respond to the following:

• Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
• Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.