BUS430 d1

 "Business Analytics"  Please respond to the following:

• Examine  the role of Enterprise Resource Planning (ERP) and Customer  Relationship Management (CRM). Determine how each system can play a  critical role in managing value chains.
• Provide an example from  an industry where analytics is used today either through ERP or through  CRM, and determine the ways this technology has helped to deliver  quality to the customer. 
• Assess the challenges that companies might face when trying to implement these types of technologies.