Part of my job is to train new hires. two years ago while only being 2 months into being a
key training professional (K.T.P.) I had finally met someone I refused to work with. I have
always had the mentality that no single person works the same, so I do not expect anyone
that I train to work the same way I do, but I at the very least expect to have some initiative.
After 2 weeks of the same routine, I finally sat this individual down and asked if there was
anything I could do or if there was anything I was doing wrong at that moment, I expressed
my wanting her to be successful with the company and that I was there to help her in her
development. We needed to be able to communicate to continue with her growth as part of
our team. Things changed for all of 3 days, and then the same patterns started, so I then
reached out to the 2nd K.T.P in our district and asked him for his input on how I should
handle the situation. That conversation confirmed I had already taken the steps necessary,
and at that point, all I could do was get my district manager involved, which is exactly what
I did. When I spoke with my district manager, I expressed my concerns and frustrations and
let him know what I had done before getting involved. I advised that he schedule this
individual at a single staffed property to hold herself accountable for the things they get
done and the things that don't. To manage the conflict, I observed patterns in behaviors. I
asked for another team member's input, and I also asked directly. I don't think I was
successful, but not due to the strategies I used; there has to be a willingness from both
parties to resolve conflict, and there was no desire from the other party to do so. I believe
the strategies I used are very effective, and I will continue to use those strategies. I can
teach skills, but I can't teach will. A conflict that i had was with a previous employer. It
was a small company and i was the only employee working in the office. The owners wife
also would work in the office as well. I did have a child so after a while my son started
school i asked if i could come in one hour earlier, so that i would be able to pick my son up
on time after school. I was told that this was something they couldn't do because the office
hours are set.
That was unfortunate, but i had to go with it.
A couple of months later another lady was hired in the office. She was given the hours that
i previously asked for. That didn't set well with me because i specifically asked for those
hours for a very important reason. I also found out that this woman was a family friend. I
brought this to the owner and his wife attention. They stated she was granted those hours
because she has 2 jobs. I felt underappreciated and as if my time and my concerns weren't
valued. I let them know of this and i was still not granted the hours. The resolution to me
was clear. I was unable to work a job where i couldn't pick up my son. I did put in my 2
weeks and it was hostile environment until my final day. Some would say this wasn't a
successful resolution. It was for me because i took it for what it is. I removed myself from a
hostile situation that was going nowhere.
I feel like i did handle the situation to my best and my family will always come first. I have
learned to no let a job or a career control your every step of your life. You must remain in
control and keep moving forward no matter the no's you will receive. I have since then
started working for myself part time selling online vintage clothes. You never know of the
push that you need to become the person that has always been inside of you. The
experienced conflict I have had in the past with a team member is when I a suite attendant.
My manager and I started off fine then we had to evacuate because of hurricane Florence
when we return there were a lot of tension between us because I had to start call out
because of my child being sick. Once I was able to make sure my son was healthy I went
back to work but once I got back to work my manager just kept being rude to me and
taking a lot of my dnd room sign off their door and put them back. I started getting written
up because it was taking me more than 45 mins on room and when I told her these rooms I
was cleaning had dnd she started laughing so I decided to go to general manager of the
building but I felt like she was on her side for everything I told her this isn’t fair because I
really just started working in hotels and still trying to get the hang of things and I’m still in
my 90 day probation and a lot of the assigned room are really dirty and it felt like nobody
was listening to me so I decided to put my two weeks in and they made sure I was fired
before my two weeks are over. To me yes that was the right decision to make because I
can’t work in a place where no one is hearing my side and no one were actually following
the company rules, they were following there own rules and when I tried to go to Human
Resources they act like they didn’t have any information or even a handbook where can go
over their head to complain about them not following rules.The strategies I would follow
would be go to the general manager and let them know what conflicts I’m having with a
person without saying their name and get some advice on how deal with the situation but if
my general manger not helping or being rude to me I would contact the Human Resources
line and get some more information or advice on how to handle the situation. I have
experienced conflict within a team when a team member was not acting as a good team
member should. This was a problem that I had at work. A coworker would frequently put
others down in order to attempt to make themselves look better. This created tension
between the team. This tension created distrust and chaos.My approach to the situation was
to initially just ignore the problem and hope that it went away. This avoidance strategy did
not resolve situation. It just made it worse because they did not know how I felt about the
situation. So the problem continued. Eventually the conflict created a divide among the
team and we just had to all come out and voice our concerns.The strategy that we should
have used from the beginning was the competing strategy. This would have been best to
show the team member how their actions were unacceptable. It would also show how the
others in the group felt, and how it effected them. Instead of ignoring the problem, this
strategy would solve the problem. I explained conflict with a coworker at work one time
when they had a bad attitude with another co worker, The strategies I used was Avoiding.
mostly tries to ignore or sidestep the conflict, hoping it will resolve itself or dissipate self or
dissipate. Yes because they changed their attitude around , and acted so much differently.
They understood you can’t always be rude toward other people just because your having a
bad day. You can’t take your anger out on other people. Like all of you, I have experienced
conflict in a team setting before. At the time I was the crew leader of a small construction
crew with two helpers. We all agreed that on our own crew we should each carry a fair load
and divide up work, as evenly as possible, not worrying about title or position. The problem
came when we compared ourselves to the other two crews. We all were assigned regular
work. This was done as evenly as possible. The challenge came when emergency work
orders popped up. We each had served on the other crews and we knew the leaders would,
at times, make up reasons why they couldn't stop what they were doing and take care of the
emergency work. However, when I was called, I would accept the emergency work without
trying to get out of it. This gave our crew extra work. In the minds of my helpers this was
not fair to them. Voting would not be appropriate what to address the conflict and I did not
want to include higher ups. So we had a heart to heart meeting and aired our grievances
openly and honestly. I explained that I wanted more for us than what the other crews had,
so I would not imitate their work habits. Ultimately, they understood that we may work
harder on occasion, but that we were rewarded for it. We settled on a compromise that I
would respond to emergency calls, but I would also buy lunch weekly and give them
additional breaks when I could. In the end, the honest communication brought us closer
together as a crew. With the job I am currently at I have a co-worker that shows an attitude
towards a few individuals including me. I am a cashier, and this person I will name Amy is
a cashier as well. However she has a tendency to boss others around, and she can be very
rude. I was helping another co-worker with a question she had and Amy came over and
yelled at me about getting back on the register. I informed Amy that I was helping someone
with a question they had, and she she said I don't care get back on your register. I let that
go, and got back on the register, however later on I paged for a supervisor but ended up
resolving the issue and asked Amy to cancel the help I needed since some of us have
radios. When I asked her to please cancel the page she put her hands up in the air and said
in a nasty voice how am I supposed to do that? I thought about going to management about
these issues, but I decided the best way for me to handle it is to not talk to her unless it is
needed. I will work with Amy, and if she were to speak to me I would be friendly and
respectful. After taking this class I realize that I should have spoken to management about
this because I may not be the only one that feels this way about Amy. I don't wish for Amy
to be fired or punished, but I feel that everyone at our job should respect each other even if
we don't agree with our views, or beliefs. This week at work I experienced conflict for the
first time between two of my associates in the call center. On a daily basis these two ladies
work extremely well together and are normally my best and most productive associates.
This week was much different as Gina became a lead (supervisor) while Fatuma is still just
a call center representative. On the second day of them working together with Gina as the
lead of the call center I started to see some conflict rising between the two ladies. At first I
just let it slide and kept watching them closely to see what the actual specific reason was
behind the girls issue. Well the other day it got so bad I had to pull them aside separately
and investigate on what the problem was. After speaking to both girls alone I then brought
them in the room together and let them discuss it aloud with each other, while I was being
the mediator. Choosing this tactic for this particular situation worked wonderfully and was
very effective for the girls specifically because it allowed them to understand each others
points of view. Using this method for them also allowed them to brainstorm together on
what the best resolution would be that could not only benefit them but the company. After
listening to their ideas of a resolution I chimed in on my idea as well, so they could see
another option as what to do. After having this thorough conversation with the girls we all
came to a conclusion on how to resolve the issue. A time I've experience conflict within a
team was in a work environment. I had a disagreement with a coworker because they
always had others picking up their slack. We would be working and they would either be
constantly bathroom breaking or distracting others. At first it was a problem that was only
spoke about among the workers. The strategies that we used to resolve the conflict was
informing the lead about our concerns. The lead then immediately had a meeting with the
employee. I could tell it cause some tension between that employee and the others but
everyone was pulling their weight. The work was getting completed in a timely manner. I
would say speaking to a higher up is usually a successful strategy because it's easier to take
constructive criticism from someone in a higher position than a peer. Most people have a
mentally like you are just like me so why should I listen to you. Being informative, clear on
expectations, and communication are strategies that I normally see within a workplace.
When I first started with the company that I am currently working for, I worked in a
referral/insurance verification department for the Neurology wing. In this department we
were a team of 5 people our lead, and four other people. I started around the same time as
two of the members in my department, we were all around the same age at the time. The
other two members (the lead and her friend) were older and had more experience, so they
believed they had "put in their hours" of working and literally did nothing all day, while the
three of us were constantly scrambling to pick up the slack, while we were still trying to
learn how to do our jobs. It was ridiculous. Finally one of us went to the office manager
and we all had a sit down meeting. Tensions rose high, and it led to the firing of the two
workers, but eventually things ended up resolving. The office manager then decided to have
each department come together for about 20-30 min every Friday for a pow wow. Each
department sits down with their own teams and talks amongst themselves about positives of
the week, grievances of the week, and things to work on. Honestly, this has been one of the
best things for the company. Work has gone up in quality and productivity, and honestly,
the people are happier because they feel as though they have been heard.
