When it comes to listening in a business type setting is so important because it is the
key to having effective and positive working relationships among the employees and
between staff and management. It also impacts the company's interaction with other
businesses and most importantly the customers. Some of the things you can do to
make sure you are listening in your workplace is Demonstrating concern, making
nonverbal cues or even verbal cues, or even taking notes if it’s in a meeting type
setting where you are not able to speak. Making sure others know that you’re listening
in a different audience is about the same as a business setting. Making sure that you
are making eye contact or responding to them with a question or a statement, almost
like as you are talking to one of your friends when they are telling you a story.
Listening all around is very important process to learn. I do not know about any of
you, but I have a bad habit at looking at someone while they are speaking to me and
not listening to one thing you’re saying. It’s not that I do it on purpose but its almost
as if i zone out if I am not interested in what you’re talking about. The steps in the
listening process are receiving, decoding, remembering, evaluating, and responding.
These steps are important in the business setting because without these steps you aren't
giving the full energy and attention necessary to complete your everyday task and
clients. They help you do better in your work environment. Some strategies that I will
use to make sure that I am listening is to store information wisely so I can remember
important facts and being able to reciprocate everything that needs to be done. Also
knowing when to respond to things and knowing when to not. The steps to listening
are steps that you can apply to your everyday life as in relationship with significant
others, friendships, and the relationship you have with family members. I feel all of
these relationships can be made better if we apply the things that we need to and give
them the right amount of attention we do everything else. These steps break everything
down so we can follow them and help when needed to in a business setting. There
are six stages in the listening process, hearing, attention, understanding, remembering,
evaluating, and responding. Notice that hearing is a part of the listening process, so
important in fact that it is the first step, but not the only step. Hearing is merely a
physical response to sound waves, so you could literally hear a sound all day and it
mean absolutely nothing. Once you HEAR something and it then has your
ATTENTION, your understating of that message shapes everything else. Each word
you hear has a meaning, and the way it is communicated (order of words, tone,
delivery) help in shaping the way it is understood. Understanding is a very important
part of listening. It is possible to hear something and understand it a completely
different way. In order to truly listen, you must understand a message the way it was
intended to be understood. Once you fully understand the message, you can evaluate
it and respond accordingly.I think the best thing you can do when listening is to clear
your mind of any preconceived notions you may have. Sometimes were so stuck on
what we ourselves think that we listen only to respond and not to understand. Studying
your audience and really listening to their message, goals, and beliefs, will help you
communicate better because you will understand where they are coming from. The
steps in the listening process are receiving, understanding, evaluating, remembering, and
responding. These steps are important in the business setting because communication
cannot be complete without effective listening you need to be able to comprehended
in your work environment in order for things to get done effectively. The strategies
that I will use to make certain that I'm listening and not just hearing in my workplace
is making sure that the speaker has my undivided attention making sure that my
posture and body language is proper and of course providing feedback and responding
appropriately to the speaker. I can use my listening skills to adapt my communication
to different audiences by getting familiar with my audience knowing what my audience
cares about and customizing my message. I would keep in my mind that I would have
to keep my audience engaged and map out my clear points that I would like to speak
about and use information that they can relate to. I would show my audience examples
of pictures and videos just to get my point across because to much text can bore an
audience. Listening is a lot of work. It is amazing how much we really do not take
in when we say we are listening but really we are just hearing. Like that saying, "In
one ear and out the other". The listening process is five steps,(Bovee & Thill, 2016,
"Improving your Listening Skills, Understanding the Listening Process"). The first step
is receiving, this requires listening and understanding the information with our own
ears and acknowledging that we are listening to it. The second step is when we decode
information, we hear it and give our own personal meaning to the information so it is
easier to remember. The third step is to remember. If we decode correctly and give
meaning to what a person has said, we can store the information better, and remember.
The fourth step is to evaluate. Identifying what information is useful, and worth storing
in our memory. Step five is to respond. When we respond to someone it is important
to show them you understand what was said. We use our body language, facial
expressions, and our words to show understanding. It is important to know what is
appropriate for a situation. In a business is important to use this process, for the benefit
of your company and yourself. If you are not listening you miss important information
and can make mistakes that can affect those around you. I to use body and facial
expressions to show people I am involved in what is being said, I also have gotten
better at eye contact. When you listen to the people you are to communicate with it
is easier to hear what they need from you. If you are talking to a man with a hearing
aid about an important transaction, you might observe this and also hear him say he
extra attention because of his hearing. You can adjust your volume or the direction
you are him to hear you better. Steps of the listening process, Listen Actively. Take
careful notes, when applicable. Make frequent eye contact with the speaker (depends
on culture extent).Stay focused on the speaker and the content. Mentally paraphrase
key points to maintain attention level and ensure comprehension. Adjust listening style
to the situation. Give the speaker's nonverbal cues (such as nodding to show agreement
or raising eyebrows to show surprise or skepticism).Save questions or points of
disagreement until an appropriate time. Overlook stylistic differences and focus on the
speaker's message. Make distinctions between main points and supporting details. It is
important in business to listen and not just hear what your superiors speak because
that express to them that your are genuinely interested in what they are explaining and
help you learn more to better yourself. I have multiple sclerosis so paying attention is
hard for me, but what I like to do when we have meetings is walk around when we
get breaks. What I learned to have people listen is ask a lot of questions, keep them
being part of the meeting or presentation, and also ask if there for opinions. There are
six steps in the listening process which are hearing, attending, understanding,
remembering, evaluating, and responding. These stages occur in sequence but they
generally performed with little awareness an often rapid succession. These steps are so
important i the business setting because in a business organization listening is key to
effective working relationships among employees and between management and staff.
Listening skills also impact a company's interaction with customers and other
businesses. The strategies I will use to make certain I am listening and not just hearing
will be make sure I face the speaker and have eye to eye contact, don't interrupt, and
after listening ask questions because if you ask questions then that means I was
definitely listening because you know what the speaker was talking about. So therefore
that means you were listening as well as hearing. I feel that I can use my listening
skills to adapt my communication to different audiences by looking them straight in
the eyes, be truthful and provide options. I feel that I can use these listening skills to
adapt my communication to different audiences. The steps of listening is being
respectful to whoever is speaking . Without that , it’s very hard for you to understand
what the person is saying. Listening require you to be patient and understandable. More
like , listen without saying anything. For me to listening to a someone that is speaking.
They will have to be enthusiastic , and make me want to hear more from them
naturally because the information they are stating. I’m intrigued and want to know
more about it. The steps in the listening process are receiving, decoding, remembering,
evaluating and responding. Being able to effectively utilize the steps in the listening
process is important in a business setting because it allows you to understand the tasks
and the operations of the business. In a workplace, everyone has a position to uphold.
Receiving the message is being able to hear what is being shared. Decoding is listening
but putting it in a way in which you understand. Remembering is saving the
information for another time or setting. Evaluating is being able to figure out which
parts of the message are most important. Responding is your reaction to the
information. Listening skills have everything to do with your communication. If you
have selective listening, your opinions or response are likely to be biased which can
negatively effect communication. Practicing active listening skills using nonverbal cues
during communication will let the other party know that you're paying attention. Even
in a group setting, nonverbal cues are important because as a speaker, you should
engage or make contact with everyone in your audience. A strategy that I will use to
ensure that I am listening in the workplace will be to enforce these five steps. When
I am in any work related conversation I will keep in mind these steps. I will also
keep a little notepad and pen with me if a phone is un available to right down the
information that I am receiving so that way I know I will be able to not only
remember it, but also be able to respond back correctly and productively. The steps
that within the listening process are receiving, decoding, remembering, evaluating, and
responding. The reason why these steps are not just important in a business setting but
also in your own personal life is because, these five skills will substantially increase
the likelihood that a message is understood as the way it was intended. Some strategies
that I can use to make certain that I am listening, and not just hearing in the workplace
is to actively listen. Some ways I can use my listening skills to adapt my
communication to different audiences is to various types of listening techniques for
example, I can use content listening, critical listening, empathic listening, and actively
listening depending on the specific scenario that is presented to me. I would use
content listening to analyze information that the speaker is saying. Critical listening
would be used to determine the meaning of the speakers message and to see if there
is any bias within that message. Empathic listening would be used to empathize with
the person relaying the message and to see the message through the speakers eyes.
Lastly I would use active listening to inquire what the speaker is trying to convey to
me. The listening process involves five stages:
1. receiving 2. understanding 3. evaluating 4. remembering 5. responding.
Active listening is a particular communication technique that requires the listener to
provide feedback on what he or she hears to the speaker. Listening is more than just
hearing, it is a skill of critical significance in all aspects of our lives.
The listening process steps are important in the business setting because verbal
communication involves both speaking and listening when it comes to a business
organization. Listening is key to effective working with employees, management and
all staff it is also important to your customers as well. By giving the other person
your full attention will improve your listening skills, listening is essential to building
trust.
Listening is one of the most important skills you can have you are actually taught that
at a young age and should be brought into your adult life.
Some strategies that I would use to ensure that I am listening not just hearing in a
workplace is to pay attention, by giving the speaker my undivided attention and
acknowledge the message, show that I am listening, provide feedback. defer judgement,
and respond appropriately.
How I would use my listening skills to adapt to different audiences, it is important to
think about the objectives of each communication and it will help design my message,
I would measure and assessing their reaction. I would start with determine who my
audience is, consider what is on their mine, think about what I need them to know,
then ask myself how I can best relate to them. Some ways I can tell when someone
is really listening to me is when they give there full attention to what I am saying.
Even though I come from the millennial generation I find it highly rude when I am
discussing important work information with a colleague and their eyes are not focused
on mine, they are focused on there phone messaging someone else or reading an article
that has nothing to do with the discussion. Another instance of when I had a team at
my work asking questions on what was expected from us even though it was explicitly
told to us in a meeting. An instance I could tell someone was listening is when I was
discussing a matter with a colleague about performance evaluations and they asked for
clarification. I considered that as someone who was listening because, in hindsight I
was a little too vague.When someone is really listening to you they usually will give
their undivided attention. They will give eye contact, ask questions, and use body
language. I have learned that just because someone is looking at you does not mean
they are hearing what you are saying. I have been in a program for a little over two
years now. I go to meetings daily and some people are hearing me, but not always
listening. I've found that feedback and clarification questions are the best way to tell
that someone has been listening to what you are saying.
Active listening is something that I have really worked on in the last few years. I
found that I was always waiting for other communicators to stop talking so I could
jump in. This created a problem when people wanted to make sure I was understanding
what they were saying.Making eye contact, nodding my head, and really working to
focus on what the other communicator was trying to say has really helped me be a
better listener and communicator. I think Decoding is the one that we need to talk
about and focus on more. In Social Linguistics, there is a ton of great research on
how we metacognitively decode communication and prepare what we will reply. there
is a difference between hearing and listening. In order to listen you have to take certain
steps. The steps are receiving, understanding, evaluating, remembering, and responding.
So therefore you have to go through a process when listening to someone and also
give them your full attention. If you hear someone there is no process. So therefore
there is a gig difference between hearing and listening. A lot of people seem to confuse
the two but there is a big difference between the two. hearing is certainly not the
most important step in the listening process. I am someone who likes to verbally
engage in the conversation to let the other person know that I am paying attention.
Sometimes nodding isn't enough because I am guilty of nodding and not remember
anything that was said ! It is important to reiterate what someone is saying to you.
Personally, when upset or in a heated discussion, its difficult for me listen. In the heat
of things, I hear only the parts that I want and interpret them however my scrambled
brain decides to at that time. I often hear to respond in that moment, and not to
actually understand. I find that stepping away and cooling off for a bit helps. Once
my thoughts have cleared and made room to actually listen to understand, I can go
back and have a productive conversation. I think we are all guilty at some point of
looking at someone in the eyes and completely zoning out, hearing but not listening
to what they are talking about. Sometimes we might have other things in mind or just
completely clueless of what they are talking about. It works for me when I add to the
conversation as soon as they stop talking. It keeps me engaged and
interested.Something that I have personally noticed in a work setting is when upper
management or those from any higher ranking that come and speak to the employees
individually in a casual setting. Touching base on any concerns they may be having
at that time that is business based. Anything that can better improve the work
environment and the business.
