The listening process involves a number of steps including hearing, attending,
understanding, remembering, evaluating, and responding. In the dynamic business
context, each of these aspects plays an integral role as they can influence the ultimate
outcome of communication. For instance, in a business setting understanding, a
message is critically important so that accurate decisions can be taken. Similarly,
responding to the situation appropriately is necessary so that prompt actions can be
taken .In the workplace setting, some of the key strategies that can be used to
enhance the listening process include avoiding distractions and laying emphasis on
body language. Similarly, during business communication, unnecessary interruptions
must be avoided. While listening one must ask questions to ensure that there is a
proper understanding of the message. Additionally, reflecting the speaker’s message is
highly critical in the listening process as it can help in the holistic listening process
.The listening skills of a professional can be used to adapt the communication to
different audiences. For instance, the vocabulary can be adjusted to the diverse
audience so that they can get a thorough insight into the message. Similarly, the
gestures that are used during communication can play an important role as well. The
suitable tone that suits the situation must be used so that it can complement the
communication process.
The steps of the listening process include:
Receiving: Hearing a speaker's message and sorting out the important and unimportant
information
Understanding: Understanding the meaning of the message. What does the message
mean to you?
Remembering: Storing the information for use in the future
Evaluating: Judging the value of the message. Did the message make sense? Was the
message serious?
Responding: feedback that is usually given in a verbal form. During this stage,
anything that is said or done by the receiver is considered feedback
Why are these steps so important in the business setting?
Your long-term career and your ability to listen effectively go hand-in hand. It is a
known fact that effective listening is the most important skill needed to get things
done in the workplace. Effective listening improves employee productivity,
Hearing V Listening
What strategies will you use to make certain you are listening, not just hearing,
in the workplace? Give the messenger my undivided attention, Give good eye
contact, summarize what was said, I will use nonverbal cues such as nodding or
leaning forward. Utilizing Brief verbal affirmations like “I see,” “I know,” “Sure,”
“Thank you,” or “I understand”
How can you use your listening skills to adapt your communication to different
audiences?
Determine who the audience is (receiving)
Consider what is on their mind (understanding)
Think about what you need them to know (understanding)
Think about what you need them to do(remembering)
Decide how you will communicate the information(evaluating)
Ask yourself how can you motivate the audience to take action.(responding)
The steps to listening process are hearing, selecting, understanding, evaluating,
remembering, and reasoning. The difference between hearing and listening are that the
process of hearing is an involuntary act that detect some noises or vibration where
listening requires you to make sense of the sounds you hear. Active listening requires
the listener to provide feedback on what’s he or she hears to the speaker. These steps
are important in a business setting because you have to really hear what’s your
customers are asking for and achieve into by understanding what you heard. Some
strategies I will use to make certain I’m listening in the workplace are hearing,
repeating back what was said, and asking questions to make sure I heard them
correctly. These skills are easily adaptable with any audience’s norm just business.
You can use it with family, friends, and co-workers, you just have to remember the
listening process steps. When it comes to communication in the workplace this is very
important it can be the reason for success or failure. If communication is there but the
other people involved aren’t really listening, then this can cause problems and
disfunction. The listing steps are here to help these issues from the steps being
receiving the information understanding the information received and being able to
understand the information has a whole. I know for me there have been times where
I receive information but don’t full understand so this creates an issue for me. From
this point you go to the next steps of the listening process them being evaluating and
remembering the information received this is where I need to work on my own skills
here with evaluating information more and then remembering it when I need to. The
last part then would be responding which is very important for this you need to take
into account all the other steps before this to make a good response that makes sense
and fits the whole process. According to the textbook, there are five steps to listening:
1. zz zz zz zz zz Receiving- hearing the message
2. zz z zz Decoding – assign meaning to the message according to your own beliefs and
ideas
3. zz zz zz zz zz Remembering – store the information to be used at a later time
4. zz zz zz zz zz Evaluating-analyse the quality of the information
5. zz zz zz zz zz Responding- react based on the nature of the information provided
These steps are extremely important in a business setting because it shows that you
care about what the speaker is saying and if you are actively listening then it can
help you to avoid misunderstanding the information that was provided. When you
listen to team members in a business setting it can help strengthen business
relationships, or you may learn of an opportunity for innovation or change. Some
takeaways from the textbook that I will implement to ensure that I am actively
listening, not just hearing, in my workplace is I will take more detailed notes and
make frequent eye contact with the speaker. I currently don’t make frequent eye
contact because I thought it may be awkward, but I understand how it may appear if
I am not making eye contact, it can come across as if I am not paying attention or
don’t care about what the speaker is saying. When using my listening skills to adapt
my communication to different audiences I will try to paraphrase the speaker’s ideas
and give them a chance to confirm that I heard them correctly or to correct me if I
misunderstood them.
The listening process consist of five steps including: receiving (physically hearing the
message and noticing the approaching information) , decoding (assign meaning to
sounds ), remembering (keep the information for later process), evaluating (examine
information for future process), and responding (replying based on the circumstance
and information). These steps are important in a business setting because listening
builds effective relationships with co workers, management, and customers. The
strategies I would use to make certain that I am listening to others in the workplace
would be to maintain eye contact, use facial proper facial expressions demonstrating
my interest in the information being provided, most importantly wait for the other
person to finish their conversation before adding my comments. For example, this
shows respect and acknowledgement of their points, listening is key to a successful
professional verbal conversation. Get to know your audience and listen, this is key to
be able to deliver your message. I believe that, when you listen carefully to others,
you are able to identify their communication style and this opens doors to better
deliver your message across with respect and understanding. The five steps in the
listening process are receiving which is physically hear the message and recognize it
as incoming information. The second one is decoding which is assign meaning to
sounds according to your own beliefs, values, ideas, expectations, roles, needs and
personal history. The third one is remembering which is storing the information for
future processing. The fourth one is evaluating which is analysing the quality of the
information. Then you have Responding which is react based on the situation and the
nature of the information. Those are the five steps to the listening process and what
each step means. These steps are important so that you can be able to properly listen
and understand what it is that you are hearing. you want to be a effective listener.
Therefore, you want make sure that you are getting all the important information
when you are involved in a business setting. you can use these listening skills to
adapt to your communication in different audiences by making sure that you are just
not hearing the information but also processing the information as well. you can adjust
your listening style for that particular situation.
1. Receiving- You must be able to hear the message with your ears and recognize
that it is incoming information.
2. Decoding- Allot meanings to the sounds you are hearing and build that
according to your values, beliefs, ideas, expectations, role's, needs, and personal
history. (Bovee, C., Thill J., 2016).
3. Remembering- Save the information you are receiving to be able to process it
later.
4. Evaluation- Examine the grade or class of the information.
5. Responding- Act in a way that is based on the situation and essence of the
information.
First of all it is documented that 80% of head executives say that knowing and being
able to practice effective listening in the work place is the most important skill to
have. In today's world the younger employees rely so much on being heard and
listened to. With diversity being a big thing in the workplace now as well as diverse
customers, it is important to have listening skills. Also, it is important to have the
skills in order to direct relationships and notify’ s companies about the up-and-coming
and latest inventions. There are a few different strategies when it comes to effective
listening, but I believe that critical listening is an important strategy to use when
someone is doing a presentation. Being able to understand the information to know
what ideas the presenter has that will benefit your company. (Bovee, C., Thill, J.,
2016). Also, being able to use your active listening skills so you make sure that you
can turn off your own thoughts and not pass judgement. I would make sure that I am
using both verbal and non-verbal communication skills. Be sure to display nonverbal
skills such as facial expressions or gestures and postures in the speaker being sure
they match their words. Also, be aware of your expressions like your eyes not being
on the speaker or where the placement or your hands so that you do not appear bored
or disinterested if you are resting your hands on your face. There are five steps when
it comes to the listening process, receiving, understanding, evaluating, remembering,
and responding.
