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Thinkinga abouta mya owna expressionsa ofa beinga positivea anda reflectinga ona ita isa thata mya joba
reallya allowsa mea toa expressa this.a Ia ama aa Personala Trainera ata aa gyma anda fora mya clientsa toa bea
ablea toa tacklea onea ofa thea workoutsa Ia havea planneda fora thema Ia needa toa makea surea Ia staya
positivea throughouta thea worka outa fora them.a Therea isa nothinga worsea thena havinga aa coacha thata
isa negativea anda justa nota givinga youa thata energya thata youa needa toa geta througha thata worka out.a
Youa wanta someonea thata isa goinga toa bea interactive,a pushinga youa toa thata limita anda keepinga youa
motivated.a Fora thata youa needa someonea thata isa positivea anda willinga toa goa thata extraa milea fora
you.a Thea hardesta parta fora mea isa beinga soa positivea ina mya morninga classa (a whicha isa ata 4:30am)a
thea cara ridea overa therea isa alwaysa aa strugglea buta whena Ia seta foota ina thea gyma thea positivitya justa
startsa toa flowa anda Ia ama readya toa go!a Ia ama surea ita helpsa thema geta througha thea worka outa thata
earlya ina thea morning.a Ia likea toa thinka ofa myselfa asa aa supera positivea anda cheerfula person.a Ia bringa
positivitya toa mya daya everya singlea daya bya justa doinga certaina thingsa throughouta thea daya toa keepa
myselfa upbeat.a Mya firsta thoughtsa whena Ia wakea upa area toa bea gratefula toa bea alivea anda well.a Ia doa
somea morninga stretchesa toa geta thesea lazya bonesa goinga anda downa aa biga glassa ofa water.a Ia speaka
toa myselfa ina thea mirrora daily.a Ifa youa can'ta facea yourselfa ata youra besta momentsa youa surelya willa
nota bea ablea toa doa ita ina youra worsta moments.a Ia doa selfa talka ALLa thea time.a Ia havea posta itsa posteda
alla arounda mya housea ofa mya goals,a positivea memosa toa myself,a anda inspirationala quotes.a Ia
choosea toa treata myselfa witha thea utmosta appreciationa becausea Ia valuea myselfa anda everythinga
abouta me;a mya time,a mya energy,a mya focus,a mya goals,a mya family,a mya education,a mya wella
being,a anda especiallya mya attitude.a Mya lifea isa meaningfula anda Ia wanta toa makea ana impacta ora aa
differencea noa mattera howa biga ora smalla whilea Ia ama herea ona earth.a Witha thata beinga said,a howa Ia
treata myselfa isa howa Ia treata others.a Ia ALWAYSa wanta toa bea ablea toa saya Ia treata peoplea howa Ia
treata myselfa anda actuallya meana mya words.Workinga ina thea lifea insurancea businessa hasa
definitelya openeda mya eyesa toa soa manya differenta culturesa anda backgrounds.a Youa meeta alla
walksa ofa life;a somea maya bea younga ora old,a richa anda poor,a educateda ora dropout.a Sincea havinga
starteda ina thisa businessa Ia havea learneda nevera toa judgea aa booka bya itsa covera anda toa alwaysa keepa
ana opena mind.a Ia havea learneda somea ofa thea mosta interestinga thingsa froma peoplea whoa woulda bea
considereda uneducateda ora poor.a Noa mattera whoa thea persona is,a therea isa alwaysa somethinga youa
cana learna thata youa maya nota havea knowna priora toa communicatinga witha saida person.a Granted,a
youa geta somea nastya peoplea froma timea toa timea buta Ia pridea myselfa ona breakinga downa thosea
barriersa thata peoplea tenda toa builda whena justa meetinga someonea new.a Aa simplea smilea cana doa
thea tricka buta justa beinga aa genuinelya nicea persona alwaysa trumpsa becausea youa radiatea positivitya
whena youa treata peoplea ina aa mannera theya area toa bea treateda anda peoplea buya froma peoplea theya
like.Workinga fora myselfa Ia don'ta havea toa worrya toa mucha abouta inconsistenciesa unlessa Ia ama thea
onea makinga them.a Ifa Ia hada toa deala witha sucha nonsensea Ia woulda likea toa thinka Ia woulda keepa thea
samea cheerya dispositiona Ia normallya havea ona aa daya toa daya basis.a Beinga ana upbeata persona isa
justa alluring.a Ia wanta toa drawa peoplea ina nota away.a Ia doa understanda errorsa happena froma timea toa
timea buta aftera aa littlea conversationa statinga thea errorsa alonga witha aa greata job,a keepa upa thea gooda
work.....justa paya closera attentiona to.....(areasa needed.)a Honestly,a wea area adults.a Wea don'ta needa
toa bea scolded.a Justa aa simplea conversationa witha cleara directives,a expectations,a anda gratitudea
goesa aa longa way.a Whena Ia thinka ofa mya owna positivitya anda howa Ia expressa it,a Ia tenda toa tella
peoplea theya area valued,a anda showa supporta verballya anda nonverbally.a Mya expressionsa ofa
positivitya alsoa changea dependinga ona whoa Ia ama speakinga to.a Ata work,a Ia offera mya assistancea toa
co-workers,a Ia acknowledgea thema whena theya havea hada aa success,a anda Ia tella thema Ia appreciatea
thea timea anda attentiona theya puta intoa ana assignmenta ora task.a Whena Ia ama witha mya family,a Ia
showa expressionsa ofa positivitya differently.a Ia givea hugsa anda Ia tella thema Ia lovea them.a Ia alsoa ama
someonea whoa apologizesa whena Ia ama wronga ora makea aa mistake.a a Whena writinga ina aa positivea
tonea ata work,a Ia shoulda knowa whoa mya audiencea isa whena Ia ama writinga ana email,a memo,a ora
othera typesa ofa correspondences.a Ia shoulda writea ina aa cleara anda concisea mannera thata othersa willa
understand.a Ia shoulda alsoa avoida usinga negativea wordsa ora phrasesa thata woulda receivea ana
adversea reactiona froma thosea Ia ama communicatinga with.a Mayaa Angeloua wrote,a “I’vea learneda
thata peoplea willa forgeta whata youa said,a peoplea willa forgeta whata youa did,a buta peoplea willa nevera
forgeta howa youa madea thema feel”a .a Ia workeda fora Walmart.a Asa aa customera host.a Mya joba dutiesa
werea toa greeta everya customera cominga into.a a storea anda leaving.a Ia alsoa hada toa scana theira
receipts.a Thisa joba camea witha thea good,a bad,a anda verya ugly.a Don’ta geta mea wronga Ia lovea mya joba
buta ita wasa verya stressful.a Becausea thea customersa woulda geta offended.a Ifa Ia askeda sira ora ma’ama
cana Ia checka youra receipt?a Ia recalleda thisa onea situationa Ia askeda toa checkeda aa customera receipta
becausea theya hada itemsa thata werea nota ina aa baga anda thea customera beforea thema hada itemsa ina aa
bag.a Theya calleda mea racista ita gota outa ofa handa quite.a Ia hada toa reassurea myselfa thata Ia wasa onlya
doinga mya job.a Anythinga that’sa nota ina aa baga Ia havea toa check.a Thea customera evena stooda therea
whya Ia checkeda thea nexta customera witha itemsa justa likea there’s.a Onea examplea theya founda outa Ia
didn’ta treata thema anya differenta thea situationa calmeda down.a Sometimesa youa havea toa reassurea
peoplea especiallya workinga ata retailsa stores.a Yesa Ia believea ina thea customera isa alwaysa righta buta
toa aa certaina extinct.a Ia believea thea waya Ia handlea myselfa didn’ta puta mea ina jeopardya ora thea
customer.a Therea area severala areasa ina mya linea ofa worka thata area judgeda bya thea scorea (%),a Ia ama
helda accountablea fora mya Market,a anda ina turna Ia holda mya Managersa accountablea anda theira
teams.a Ia wasa thea leadinga Marketa fora thea Businessa Unita ina aa programa calleda thea "Lift"a wherea
thea companya minimuma wasa 12%a ora higher.a Thea majoritya ofa mya 260a employeesa maintaineda aa
scorea abovea 12%a witha aa fewa stragglersa undera 10%.a Whena Ia wasa exploringa differenta wasa toa
encouragea mya teama toa strivea toa reacha thea minimuma Ia createda aa spreadsheeta thata rankeda
everyonea froma thea highesta toa thea lowesta witha aa colora chart.a Thea employeesa betweena 10a anda
12%a Ia labeleda besidea "goa fora 12%",a thea employeesa thata werea undera 10%a Ia labeleda
"unacceptable".a Mya directa supervisora anda mentora througha aa coachinga momenta encourageda
mea toa reworda howa Ia addresseda thea undera 10a witha thea samea pointa buta witha "belowa companya
standards".a Ia wasa stilla gettinga thea pointa acrossa thata theya werea nota performinga well,a buta Ia wasa
nota asa aggressivea witha howa Ia leta thema know.a Ia trya toa bea positivea everya day.a Whena Ia wakea ina
thea morninga ia finda thata listeninga toa gospela musica whilea gettinga readya fora worka putsa mea ina aa
gooda mood.a Ita calmsa mea soa toa speak.a Sometimesa ia havea toa tella myself,a "Todaya isa goinga toa bea
aa gooda day!!"a Becausea Lorda knowsa onea ofa mya coworkersa triesa mya patience!a Ia smilea aa lota anda
ia greeta everybodya ia comea ina contacta with.a Ia trya toa havea ana optimistica approacha ata worka anda trya
toa staya awaya froma negativitya anda peoplea whoa constantlya complaina abouta things.a Ia feela thata
negativea energya begetsa negativea energya anda ia feeda offa people.a ifa ia seea someonea isa havinga aa
bada daya ia willa aska thema ifa theya area alrighta anda trya toa givea thema encouraginga words.a Whena
attemptinga toa keepa aa positivea writinga stylea ata worka ia keepa ina minda whoa I'ma communicatinga
with.a Ia wanta toa makea surea ia saya whata ia havea toa saya buta makea surea thata ia keepa ita respectfula soa
asa nota toa offenda anyone.a Thea waya Ia expressa positivitya isa bya alwaysa beinga kinda whethera Ia ama
ata worka ora outa ina public.a Ata worka everya morninga whena Ia goa intoa thea officea Ia alwaysa saya
"gooda morning".a Someonea coulda bea havinga aa rougha morninga anda aa simplea gooda morninga
woulda lifta theira spirits.a Ia ama alwaysa tryinga toa bea asa positivea wasa possiblea evena ina negativea
situationsa ora aa negativea environment.a Ia don'ta likea toa dwella Ia likea toa finda aa solutiona toa thea
problem.a Ata worka Ia ama surea wea alla havea experienceda aa timea whena ita isa justa aa busy,a
overwhelminga day.a Daysa likea thata Ia stilla remaina positivea becausea ina aa rooma fulla ofa negativea
vibes,a thata onea gooda vibea ofa positivitya cana shifta thea room.a Fora example,a onea daya Ia camea toa
worka anda wea hada abouta 2a calla outsa anda everya onea wasa upseta anda worrieda abouta nota beinga ablea
toa geta theira worka donea anda Ia simplya tolda everyonea don'ta stressa wea willa worka togethera anda geta
everythinga done.a Insteada ofa thinkinga thea worsta Ia likea toa thinka abouta thea gooda anda finda aa
solution.a Beinga positivea ina uncertaina situationsa cana makea thingsa aa lota lessa stressful.a Positivitya
(whena writing)a willa impacta thea audience'sa outcome.a Ia occasionallya becomea emotionala whena
writinga anda havea toa ensurea Ia doa nota “overdoa it”a whena Ia expressa myselfa becausea ita mighta nota
havea thea besta result.a Ia likea toa expressa mya opiniona anda makea surea Ia geta mya pointa across,a buta ata
thea samea timea Ia wanta toa ensurea therea isa aa win-wina situationa (fora botha parties)a anda wanta toa
avoida offendinga someonea ifa theya doa nota agreea witha me.Somea ofa thea resourcesa provideda ina
chaptera 5a encouragea youa toa considera thea readers'a valuesa anda priorities.a Ifa wea receivea ana emaila
ata worka wea shoulda prioritizea ita anda responda toa ita ina aa timelya manner.a Ifa wea responda ona timea
anda ina aa professionala manner,a thea outcomea willa oftena bea favorable.a Youa area communicatinga
toa thema thata youa havea receiveda thea messagea anda whata youra nexta stepa willa be.a Whilea doinga
thisa wea alsoa havea toa ensurea oura messagea isa respectful.a Wea don’ta wanta toa sounda “pushy”a ora
demanding.a Anothera resourcea wasa thea AIMa planninga process.a Thisa acronyma standsa fora
Audience,a Identify,a anda Message.a “Effectivea businessa communicatorsa possessa ana uncannya
abilitya toa stepa intoa thea shoesa ofa theira audiencea members”a .a Ia cana thinka ofa aa fewa momentsa
wherea Ia exhibiteda positivea behaviora ina mya worka environmenta thata leda toa usa toa nota onlya
completea oura assignments,a buta completea thema ina ana effectivea manner.a Wea hada aa tougha
projecta thata requireda us,a fora weeks,a toa endurea latea nightsa anda earlya mornings.a Thisa
assignmenta wasa nota aa fielda up,a insteada ita wasa aa simulateda exercisea thata requireda usa toa
dedicatea mosta ofa oura time.a Mya juniora marinesa werea ona thea brinka ofa collapsea asa theya werea
extremelya tireda anda burneda out.a But,a everya day,a Ia woulda comea ina witha snacksa anda Ia woulda
alwaysa tella thema toa nota givea up,a thata “noa mana cana stopa timea anda oncea wea werea donea wea
coulda reapa thea benefits.a Ia jokeda arounda witha thema ina ana attempta toa keepa theira spiritsa up.a
Needlessa toa say,a aa fewa weeksa ofa thisa leda toa thea accomplishmenta ofa thea missiona anda ita wasa
efficientlya accomplished,a Ia mighta add.a Ita wasa donea soa well,a thata theya werea recognizeda bya unita
leadership.a Addinga aa positivea writinga stylea cana helpa mitigatea impropera habitsa likea logicala
inconsistenciesa evena thougha theya area common.a Nota tooa longa ago,a onea ofa mya marinesa saida
“nobodya wantsa toa bea ina thea marinea corps”a anda ata thea timea Ia dida nota knowa hea useda aa logicala
inconsistency,a honestlya Ia hada noa cluea whata ita was.a Buta nowa thata Ia thinka ofa it,a hea dida ina facta
usea aa logicala inconsistency.a Hea madea thata commenta baseda offa ofa thea frustrationa towardsa thea
marinea corps,a buta hisa mindseta mighta havea beena differenta hada hea beena ina aa positivea
environment.a Ia feela thata witha myselfa anda givinga politenessa isa thata Ia ama constantlya sayinga toa
peoplea asa Ia passa thema especiallya whena Ia ama worka ora witha thea ladiesa Ia worka witha Ia ama alwaysa
sayinga "Hia beautiful".a I'vea beena tolda numerousa timesa thata Ia makea people'sa daya bettera bya
sayinga thata toa them.a Plus,a Ia feela bya sayinga thata ora evena justa acknowledginga thema asa youa pasta
makesa peoplea feela likea theya area beinga seen.a Wea nevera trulya understanda whata peoplea area goinga
througha ona aa dailya basisa anda evena justa aa "Hi"a makesa aa hugea difference.a Ina mya olda positiona wea
hada morninga huddlesa ina thea morninga wherea wea woulda geta thea plana fora thea day,a jokea arounda aa
little,a anda thena goa ona oura waya toa starta working.a Nowa ina mya newa positiona thata doesn'ta happen,a
soa Ia makea surea Ia geta toa worka aa fewa minutesa earliera thana Ia ama supposea toa starta soa Ia ama ablea toa
saya gooda morninga anda seea howa mya coworkersa area doing.a Ia feela ita helpsa witha gooda worka
moralea anda showinga mya coworkersa thata Ia care.a Whena Ia thinka positiveness,a Ia thinka greetinga
people.a Beinga ablea toa saya helloa toa newa peoplea youa maya havea justa meta ata thea grocerya store,a ora
evena ata youra newa job.a Havinga thata littlea bita ofa timea toa aska aa randoma persona howa theya area
doing?a Ia feela positivenessa isa steppinga outsidea ofa thata shella anda reflectinga youra positivea energya
ontoa others.a Beinga ata worka obviouslya isa aa differenta atmospherea thana thea ata home.a However,a
whya doa wea changea whoa wea area ata homea toa aa totallya differenta persona ata work?a Wea thinka
professionalisma vsa reality,a buta whya nota bea whoa wea area destineda toa be?a So,a eacha daya Ia worka
mya managera managesa toa comea bya toa aska mea howa Ia ama doing?a Anda Ia typicallya responda backa
witha good,a howa abouta yourself?a Thena thea conversationa ends.a Ia aska myself,a whya can’ta Ia
continuea thea conversationa toa makea thingsa morea positivea anda wortha communicating?a Untila
onea daya Ia decideda toa aska mya managera howa hea wasa doing?a Anda madea morea effortsa toa checka
ona hima anda givea outa carea toa alla mya colleague’s.a Thena Ia thinka toa myselfa maybea thata wasa thea
messagea mya managera wasa gravitatinga towards.a Askinga othersa howa theya werea doing?a Toa
makea ita aa pointa toa engagea witha othersa whethera ita isa uncomfortablea ora not.a Nowa ina mya
workplacea usa asa colleaguesa writea outa inspirationala quotes,a havea morninga huddles,a anda area
ablea toa forma greata communicationa witha thosea ina anda outa ofa work.a Positivea thinkinga isa
undoubtablya aa fundamentala factora whena ita comesa toa overalla businessa success.a Peoplea area
naturallya drawna toa positivitya anda havinga thata positive,a optimistica attitudea allowsa youa thea
abilitya toa influencea anda inspirea youra targeta audience.a Aa primea examplea woulda bea howa
"Negativea contenta tendsa nota toa goa virala becausea whoa wantsa toa reada alla thata text?a ...a Youa don’ta
needa thea samea numbera ofa wordsa toa describea whya aa cata isa cutea asa youa woulda needa toa explaina
whya certaina hypotheticala cata sheltersa don’ta meeta safetya codesa ofa care."a ("Thea Importancea Ofa
Positivitya Ina Business",a 2015)a Asa aa firma believera ina havinga aa positivea mindset,a Ia utilizea thisa
dailya ina alla areasa ofa mya work.a Thisa includesa meetings,a seeminglya endlessa emails,a asa wella asa
constanta employera demands.a Therea havea beena numerousa occasionsa wherea Ia neededa toa utilizea
mya positivitya ina ordera toa successfullya completea ana assignmenta aheada ofa time.a Therea isa oftena
thea tendencya toa resista doinga thingsa soonera thata youa area useda toa completinga them,a especiallya ifa
ita isa aa lasta minutea request.a Therea isa alwaysa tooa mucha toa doa anda nota enougha timea toa doa ita -ina
justa abouta everya occupationala field.a Ia believea youa cana geta mucha morea accomplisheda witha aa
positivea attitudea followeda bya positivea influence.a Manya thingsa cana bea goinga ona ina someonea
elsea life,a anda wea havea noa cluea about.a Foea examplea Ia hada somea customersa thea othera daya thata Ia
havea knowna fora years,a thata nighta whena hea wenta homea hea shota himselfa anda died,a unbelievablea
anda soa sada thata thisa happened.a Ia alwaysa trya toa helpa peoplea ifa Ia cana anda doa thea righta thing.a Ifa
youa keepa doinga gooda things,a gooda thingsa willa comea youra way.Ia agreea witha youa thata aa simplea
"Hi"a cana improvea aa personsa day.a Ia worka ina aa hospitala anda Ia alwaysa makea surea Ia acknowledgea
thea patienta anda thea staff.a Ia makea surea toa listena toa theira concernsa anda followa upa witha thema toa
leta thema knowa thata Ia care.a Ifa Ia cana puta aa smilea ona someone'sa facea thena Ia feela likea Ia havea madea
aa difference.a Youa area correcta ina sayinga wea don'ta knowa whata peoplea area goinga through.a Beinga
friendlya toa someonea doesn'ta costa anythinga anda it'sa nota asa harda asa somea peoplea makea ita outa toa
be.a Mya coworkersa anda Ia trya toa keepa aa positivea attitudea anda havea beena tolda bya othersa ina thea
departmenta thata wea area alwaysa laughinga anda workinga issuesa outa together.Ia trya toa alwaysa bea
kinda noa mattera wherea Ia ama ata asa well.a Ia definitelya trya anda bea kinda toa thosea thata area rudea
becausea therea obviouslya havea beena timesa wherea Ia havea beena rudea backa anda Ia justa feela reallya
bada after.a Youa nevera knowa whata someonea isa goinga througha anda theya coulda bea justa havinga aa
bada day.a And,a therea havea beena soa manya timesa Ia havea camea toa worka ina mya olda positiona anda
havea hada morea thana 2a peoplea offa soa ita makesa ita harda toa geta thea quotaa meta fora thea daya whena
wea area downa people.a Unfortunately,a wea can'ta changea thea facta thata othera peoplea calleda outa soa
stayinga positivea helpsa witha youra daya anda youra attitudea towardsa towarda anda likea youa saida aa lota
lessa stressful.a Ia couldn'ta agreea morea witha youra statement.a Beforea Ia usea toa seconda guessa myselfa
anda questiona whethera Ia shoulda continuea toa bea kinda whena sometimesa youra kindnessa cana bea
mistakena fora weakness.a Ita wasn'ta untila Ia gota oldera thata Ia hada realizeda thata Ia ama justa aa naturallya
kinda persona anda peoplea lovea toa bea arounda thata typea ofa energy.a Whena youa area aa positivea
persona peoplea justa knowa thata youa cana bea trusteda anda cana connecta witha ona aa highera level.a
Offeringa acknowledgementa toa someonea whoa maya bea havinga ana offa daya isa thea besta waya toa
turna thata negativea dispositiona theya area intoa somethinga positive.a Sometimesa alla peoplea needa isa
aa warma smilea anda somea acknowledgement.a Beinga kinda costsa zeroa dollarsa yeta mosta strivea fora
thea barea minimum.
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