The listening process involves a number of steps including hearing, attending,
understanding, remembering, evaluating, and responding. In the dynamic business context,
each of these aspects plays an integral role as they can influence the ultimate outcome of
communication. For instance, in a business setting understanding, a message is critically
important so that accurate decisions can be taken. Similarly, responding to the situation
appropriately is necessary so that prompt actions can be taken .In the workplace setting,
some of the key strategies that can be used to enhance the listening process include
avoiding distractions and laying emphasis on body language. Similarly, during business
communication, unnecessary interruptions must be avoided. While listening one must ask
questions to ensure that there is a proper understanding of the message. Additionally,
reflecting the speaker’s message is highly critical in the listening process as it can help
in the holistic listening process .The listening skills of a professional can be used to adapt
the communication to different audiences. For instance, the vocabulary can be adjusted to
the diverse audience so that they can get a thorough insight into the message. Similarly,
the gestures that are used during communication can play an important role as well. The
suitable tone that suits the situation must be used so that it can complement the
communication process.
The steps of the listening process include:
Receiving: Hearing a speaker's message and sorting out the important and unimportant
information
Understanding: Understanding the meaning of the message. What does the message
mean to you?
Remembering: Storing the information for use in the future
Evaluating: Judging the value of the message. Did the message make sense? Was the
message serious?
Responding: feedback that is usually given in a verbal form. During this stage, anything
that is said or done by the receiver is considered feedback
Why are these steps so important in the business setting?
Your long-term career and your ability to listen effectively go hand-in hand. It is a known
fact that effective listening is the most important skill needed to get things done in the
workplace. Effective listening improves employee productivity,
Hearing V Listening
What strategies will you use to make certain you are listening, not just hearing, in
the workplace? Give the messenger my undivided attention, Give good eye contact,
summarize what was said, I will use nonverbal cues such as nodding or leaning forward.
Utilizing Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I
understand”
How can you use your listening skills to adapt your communication to different
audiences?
Determine who the audience is (receiving)
Consider what is on their mind (understanding)
Think about what you need them to know (understanding)
Think about what you need them to do(remembering)
Decide how you will communicate the information(evaluating)
Ask yourself how can you motivate the audience to take action.(responding)
The steps to listening process are hearing, selecting, understanding, evaluating,
remembering, and reasoning. The difference between hearing and listening are that the
process of hearing is an involuntary act that detect some noises or vibration where
listening requires you to make sense of the sounds you hear. Active listening requires the
listener to provide feedback on what’s he or she hears to the speaker. These steps are
important in a business setting because you have to really hear what’s your customers are
asking for and achieve into by understanding what you heard. Some strategies I will use
to make certain I’m listening in the workplace are hearing, repeating back what was said,
and asking questions to make sure I heard them correctly. These skills are easily
adaptable with any audience’s norm just business. You can use it with family, friends,
and co-workers, you just have to remember the listening process steps. When it comes to
communication in the workplace this is very important it can be the reason for success or
failure. If communication is there but the other people involved aren’t really listening,
then this can cause problems and disfunction. The listing steps are here to help these
issues from the steps being receiving the information understanding the information
received and being able to understand the information has a whole. I know for me there
have been times where I receive information but don’t full understand so this creates an
issue for me. From this point you go to the next steps of the listening process them being
evaluating and remembering the information received this is where I need to work on my
own skills here with evaluating information more and then remembering it when I need
to. The last part then would be responding which is very important for this you need to
take into account all the other steps before this to make a good response that makes sense
and fits the whole process. According to the textbook, there are five steps to listening:
1. c c c c c Receiving- hearing the message
2. Decoding – assign meaning to the message according to your own beliefs and ideas
3. c c c c c Remembering – store the information to be used at a later time
4. c c c c c Evaluating-analyse the quality of the information
5. c c c c c Responding- react based on the nature of the information provided
These steps are extremely important in a business setting because it shows that you care
about what the speaker is saying and if you are actively listening then it can help you to
avoid misunderstanding the information that was provided. When you listen to team
members in a business setting it can help strengthen business relationships, or you may
learn of an opportunity for innovation or change. Some takeaways from the textbook that
I will implement to ensure that I am actively listening, not just hearing, in my workplace
is I will take more detailed notes and make frequent eye contact with the speaker. I
currently don’t make frequent eye contact because I thought it may be awkward, but I
understand how it may appear if I am not making eye contact, it can come across as if I
am not paying attention or don’t care about what the speaker is saying. When using my
listening skills to adapt my communication to different audiences I will try to paraphrase
the speaker’s ideas and give them a chance to confirm that I heard them correctly or to
correct me if I misunderstood them.
The listening process consist of five steps including: receiving (physically hearing the
message and noticing the approaching information) , decoding (assign meaning to sounds
), remembering (keep the information for later process), evaluating (examine information
for future process), and responding (replying based on the circumstance and information).
These steps are important in a business setting because listening builds effective
relationships with co workers, management, and customers. The strategies I would use to
make certain that I am listening to others in the workplace would be to maintain eye
contact, use facial proper facial expressions demonstrating my interest in the information
being provided, most importantly wait for the other person to finish their conversation
before adding my comments. For example, this shows respect and acknowledgement of
their points, listening is key to a successful professional verbal conversation. Get to know
your audience and listen, this is key to be able to deliver your message. I believe that,
when you listen carefully to others, you are able to identify their communication style and
this opens doors to better deliver your message across with respect and understanding.
The five steps in the listening process are receiving which is physically hear the message
and recognize it as incoming information. The second one is decoding which is assign
meaning to sounds according to your own beliefs, values, ideas, expectations, roles, needs
and personal history. The third one is remembering which is storing the information for
future processing. The fourth one is evaluating which is analysing the quality of the
information. Then you have Responding which is react based on the situation and the
nature of the information. Those are the five steps to the listening process and what each
step means. These steps are important so that you can be able to properly listen and
understand what it is that you are hearing. you want to be a effective listener. Therefore,
you want make sure that you are getting all the important information when you are
involved in a business setting. you can use these listening skills to adapt to your
communication in different audiences by making sure that you are just not hearing the
information but also processing the information as well. you can adjust your listening
style for that particular situation.
1. Receiving- You must be able to hear the message with your ears and recognize
that it is incoming information.
2. Decoding- Allot meanings to the sounds you are hearing and build that according
to your values, beliefs, ideas, expectations, role's, needs, and personal history.
(Bovee, C., Thill J., 2016).
3. Remembering- Save the information you are receiving to be able to process it later.
4. Evaluation- Examine the grade or class of the information.
5. Responding- Act in a way that is based on the situation and essence of the
information.
First of all it is documented that 80% of head executives say that knowing and being able
to practice effective listening in the work place is the most important skill to have. In
today's world the younger employees rely so much on being heard and listened to. With
diversity being a big thing in the workplace now as well as diverse customers, it is
important to have listening skills. Also, it is important to have the skills in order to direct
relationships and notify’ s companies about the up-and-coming and latest inventions.
There are a few different strategies when it comes to effective listening, but I believe that
critical listening is an important strategy to use when someone is doing a presentation.
Being able to understand the information to know what ideas the presenter has that will
benefit your company. (Bovee, C., Thill, J., 2016). Also, being able to use your active
listening skills so you make sure that you can turn off your own thoughts and not pass
judgement. I would make sure that I am using both verbal and non-verbal communication
skills. Be sure to display nonverbal skills such as facial expressions or gestures and
postures in the speaker being sure they match their words. Also, be aware of your
expressions like your eyes not being on the speaker or where the placement or your hands
so that you do not appear bored or disinterested if you are resting your hands on your
face. There are five steps when it comes to the listening process, receiving, understanding,
evaluating, remembering, and responding.
