The listening process involves a number of steps including hearing, attending,
understanding, remembering, evaluating, and responding. In the dynamic business
context, each of these aspects plays an integral role as they can influence the ultimate
outcome of communication. For instance, in a business setting understanding, a message
is critically important so that accurate decisions can be taken. Similarly, responding to
the situation appropriately is necessary so that prompt actions can be taken .In the
workplace setting, some of the key strategies that can be used to enhance the listening
process include avoiding distractions and laying emphasis on body language. Similarly,
during business communication, unnecessary interruptions must be avoided. While
listening one must ask questions to ensure that there is a proper understanding of the
message. Additionally, reflecting the speaker’s message is highly critical in the listening
process as it can help in the holistic listening process .The listening skills of a
professional can be used to adapt the communication to different audiences. For instance,
the vocabulary can be adjusted to the diverse audience so that they can get a thorough
insight into the message. Similarly, the gestures that are used during communication can
play an important role as well. The suitable tone that suits the situation must be used so
that it can complement the communication process.
The steps of the listening process include:
Receiving: Hearing a speaker's message and sorting out the important and unimportant
information
Understanding: Understanding the meaning of the message. What does the message
mean to you?
Remembering: Storing the information for use in the future
Evaluating: Judging the value of the message. Did the message make sense? Was the
message serious?
Responding: feedback that is usually given in a verbal form. During this stage, anything
that is said or done by the receiver is considered feedback
Why are these steps so important in the business setting?
Your long-term career and your ability to listen effectively go hand-in hand. It is a
known fact that effective listening is the most important skill needed to get things done
in the workplace. Effective listening improves employee productivity,
Hearing V Listening
What strategies will you use to make certain you are listening, not just hearing, in
the workplace? Give the messenger my undivided attention, Give good eye contact,
summarize what was said, I will use nonverbal cues such as nodding or leaning forward.
Utilizing Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I
understand”
How can you use your listening skills to adapt your communication to different
audiences?
Determine who the audience is (receiving)
Consider what is on their mind (understanding)
Think about what you need them to know (understanding)
Think about what you need them to do(remembering)
Decide how you will communicate the information(evaluating)
Ask yourself how can you motivate the audience to take action.(responding)
The steps to listening process are hearing, selecting, understanding, evaluating,
remembering, and reasoning. The difference between hearing and listening are that the
process of hearing is an involuntary act that detect some noises or vibration where
listening requires you to make sense of the sounds you hear. Active listening requires the
listener to provide feedback on what’s he or she hears to the speaker. These steps are
important in a business setting because you have to really hear what’s your customers
are asking for and achieve into by understanding what you heard. Some strategies I will
use to make certain I’m listening in the workplace are hearing, repeating back what was
said, and asking questions to make sure I heard them correctly. These skills are easily
adaptable with any audience’s norm just business. You can use it with family, friends,
and co-workers, you just have to remember the listening process steps. When it comes
to communication in the workplace this is very important it can be the reason for success
or failure. If communication is there but the other people involved aren’t really listening,
then this can cause problems and disfunction. The listing steps are here to help these
issues from the steps being receiving the information understanding the information
received and being able to understand the information has a whole. I know for me there
have been times where I receive information but don’t full understand so this creates an
issue for me. From this point you go to the next steps of the listening process them
being evaluating and remembering the information received this is where I need to work
on my own skills here with evaluating information more and then remembering it when
I need to. The last part then would be responding which is very important for this you
need to take into account all the other steps before this to make a good response that
makes sense and fits the whole process. According to the textbook, there are five steps
to listening:
1. d d d d d Receiving- hearing the message
2. Decoding – assign meaning to the message according to your own beliefs and
ideas
3. d d d d d Remembering – store the information to be used at a later time
4. d d d d d Evaluating-analyse the quality of the information
5. d d d d d Responding- react based on the nature of the information provided
These steps are extremely important in a business setting because it shows that you care
about what the speaker is saying and if you are actively listening then it can help you
to avoid misunderstanding the information that was provided. When you listen to team
members in a business setting it can help strengthen business relationships, or you may
learn of an opportunity for innovation or change. Some takeaways from the textbook that
I will implement to ensure that I am actively listening, not just hearing, in my workplace
is I will take more detailed notes and make frequent eye contact with the speaker. I
currently don’t make frequent eye contact because I thought it may be awkward, but I
understand how it may appear if I am not making eye contact, it can come across as if
I am not paying attention or don’t care about what the speaker is saying. When using
my listening skills to adapt my communication to different audiences I will try to
paraphrase the speaker’s ideas and give them a chance to confirm that I heard them
correctly or to correct me if I misunderstood them.
The listening process consist of five steps including: receiving (physically hearing the
message and noticing the approaching information) , decoding (assign meaning to sounds
), remembering (keep the information for later process), evaluating (examine information
for future process), and responding (replying based on the circumstance and information).
These steps are important in a business setting because listening builds effective
relationships with co workers, management, and customers. The strategies I would use to
make certain that I am listening to others in the workplace would be to maintain eye
contact, use facial proper facial expressions demonstrating my interest in the information
being provided, most importantly wait for the other person to finish their conversation
before adding my comments. For example, this shows respect and acknowledgement of
their points, listening is key to a successful professional verbal conversation. Get to know
your audience and listen, this is key to be able to deliver your message. I believe that,
when you listen carefully to others, you are able to identify their communication style
and this opens doors to better deliver your message across with respect and
understanding. The five steps in the listening process are receiving which is physically
hear the message and recognize it as incoming information. The second one is decoding
which is assign meaning to sounds according to your own beliefs, values, ideas,
expectations, roles, needs and personal history. The third one is remembering which is
storing the information for future processing. The fourth one is evaluating which is
analysing the quality of the information. Then you have Responding which is react
based on the situation and the nature of the information. Those are the five steps to the
listening process and what each step means. These steps are important so that you can
be able to properly listen and understand what it is that you are hearing. you want to be
a effective listener. Therefore, you want make sure that you are getting all the important
information when you are involved in a business setting. you can use these listening
skills to adapt to your communication in different audiences by making sure that you are
just not hearing the information but also processing the information as well. you can
adjust your listening style for that particular situation.
1. Receiving- You must be able to hear the message with your ears and recognize
that it is incoming information.
2. Decoding- Allot meanings to the sounds you are hearing and build that according
to your values, beliefs, ideas, expectations, role's, needs, and personal history.
(Bovee, C., Thill J., 2016).
3. Remembering- Save the information you are receiving to be able to process it
later.
4. Evaluation- Examine the grade or class of the information.
5. Responding- Act in a way that is based on the situation and essence of the
information.
First of all it is documented that 80% of head executives say that knowing and being
able to practice effective listening in the work place is the most important skill to have.
In today's world the younger employees rely so much on being heard and listened to.
With diversity being a big thing in the workplace now as well as diverse customers, it
is important to have listening skills. Also, it is important to have the skills in order to
direct relationships and notify’ s companies about the up-and-coming and latest
inventions. There are a few different strategies when it comes to effective listening, but
I believe that critical listening is an important strategy to use when someone is doing a
presentation. Being able to understand the information to know what ideas the presenter
has that will benefit your company. (Bovee, C., Thill, J., 2016). Also, being able to use
your active listening skills so you make sure that you can turn off your own thoughts
and not pass judgement. I would make sure that I am using both verbal and non-verbal
communication skills. Be sure to display nonverbal skills such as facial expressions or
gestures and postures in the speaker being sure they match their words. Also, be aware
of your expressions like your eyes not being on the speaker or where the placement or
your hands so that you do not appear bored or disinterested if you are resting your hands
on your face. There are five steps when it comes to the listening process, receiving,
understanding, evaluating, remembering, and responding.
