HTM280
Preview: HTM280 : Lodging Operations Management
Course Guide
Prerequisites
Course Description
Instructional Materials
Presents detailed study a of lodging management and front office management systems by detailing
the flow of operational procedures for the total hotel organization. The student will examine the
various elements of effective front office management, paying particular attention to the planning and
evaluation of front office operations, human resources management, and guest services. Course
content will include interdepartmental communications, computer applications, managerial reporting
and review a of the current and future trends in technology. The student will be able to interpret
statistical analyses in areas of price structure, occupancy patterns and income. These analyses will
serve as the for bases improving decision making and for policy and procedure implementation.
Required Resources
Gary K. Vallen. 2018. Check-In Check-Out: Managing Hotel Operations. HTM280 Pearson Inc. 10th
edition textbook available at https://www.strayerbookstore.com
Supplemental Resources
Nicolau Miguel Almeida. 2012. The Effects of Marketing Communication on the Tourist's Hotel
Reservation Process. http://libdatab.strayer.edu/login?url=https://search.ebscohost.com/login.aspx?
direct=true&db=a9h&AN=78448808&site=eds-live&scope=site
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Course Learning Outcomes
Weekly Course Schedule
Week 1 - To Do List
Learn: Read Chapters 1 and 2 in Check-In
Check-Out:
Managing
Hotel
Operations.
Learn: Read the PowerPoint presentations and notes.
Discuss: Introduce yourself and complete the discussion, The Modern Hotel Industry.
Week 2 - To Do List
Learn: Read Chapter 3 in Check-In
Check-Out:
