QSO 321 Module Three Assignment Template
Complete this template by replacing the bracketed text with the relevant information. Use the row in
italics as an example.
Food services
Internal Stakeholders
Stakeholder
Role
Responsibilities
Influence
CEO
• Provides vision,
direction, and high-level
strategic decisions for
an organization
• Responsible to
employees, customers,
the board of directors,
and other stakeholders
for decisions made
about and for the
organization
• Influences strategic
initiatives, goals, values,
and investments of the
overall organization
internally; these include
those that impact
revenue streams, costs,
investment into
employees, the
elimination of waste,
and the overall impact
of the organization
• Can approve or create
organizational
initiatives that provide
resources needed to
strengthen TBL
alignment in the
organization
Employees
• The employees
complete the
responsibilities and
tasks within their job
role.
• They contribute to the
organizational
initiatives that have
been presented by the
manager.
• They comply with the
organizational policy
and regulations.
• They are responsible for
complying with the
policies and completing
the task that has been
assigned to them.
• They handle and assist
the customers.
• They are also problem
solver for the
customers.
• They try to meet or
fulfill the needs of the
customers.
• They are responsible to
influence the purchasing
behavior of the
customer.
• They make a genuine
relationship with the
potential customers, so
that they can sell the
food products to their
customers.
Stakeholder
Role
Responsibilities
Influence
Manager
• Assigns different tasks
to the employees
• Enforces the policies of
the organization
• Oversee’ the efforts
and initiatives
• Manage the employees
of the organization
• Ensures that the
assigned task to the
employees has been
completed successfully.
• Responsible for the
actions of the employees
• Ensure all are following
the policy of the
organization
• Provides incentives and
rewards for the
achieved targets
• Show compassion
• Influence the employees
to give their 100% in the
project and tasks
External Stakeholders
Stakeholder
Role
Responsibilities
Influence
Supplier
• Give products to
the organization to
sell it
• Ensure to follow
the guidelines and
laws while
manufacturing the
product
• Supply the
required services
and product to the
organizations
• Provide a high-
quality of product
and services
• Influence other
suppliers to
provide a high
quality of services
and product that
are highly required
by the contracted
organization
Customer
• Purchase the
products and
services from the
company
• Enhance the profit
level of the
organization
• Share their
experiences with
the family and
friends
• Show their interest
to participate in
company’s
initiatives and
programs
• Buy suitable
products and
services from the
organization based
on their interest
• Influence other
organizations to
produce and offer
the same kind of f
initiatives and
services
• Influence other
customers to buy
the products and
services of the
organization.
