QSO 321 Module Three Assignment Template
Complete this template by replacing the bracketed text with the relevant information. Use the
row in italics as an example.
Food services
Internal Stakeholders
Stakeholder
Role
Responsibilities
Influence
CEO
• Provides vision,
direction, and high-
level strategic
decisions for an
organization
• Responsible to
employees, customers,
the board of directors,
and other stakeholders
for decisions made
about and for the
organization
• Influences strategic
initiatives, goals,
values, and
investments of the
overall organization
internally; these
include those that
impact revenue
streams, costs,
investment into
employees, the
elimination of waste,
and the overall impact
of the organization
• Can approve or create
organizational
initiatives that provide
resources needed to
strengthen TBL
alignment in the
organization
Employees
• The employees
complete the
responsibilities and
tasks within their job
role.
• They contribute to
the organizational
initiatives that have
been presented by
the manager.
• They comply with the
organizational policy
and regulations.
• They are responsible
for complying with the
policies and
completing the task
that has been
assigned to them.
• They handle and assist
the customers.
• They are also problem
solver for the
customers.
• They try to meet or
fulfill the needs of the
customers.
• They are responsible
to influence the
purchasing behavior of
the customer.
• They make a genuine
relationship with the
potential customers,
so that they can sell
the food products to
their customers.
Stakeholder
Role
Responsibilities
Influence
Manager
• Assigns different tasks
to the employees
• Enforces the policies
of the organization
• Oversee’ the efforts
and initiatives
• Manage the
employees of the
organization
• Ensures that the
assigned task to the
employees has been
completed successfully.
• Responsible for the
actions of the
employees
• Ensure all are
following the policy of
the organization
• Provides incentives
and rewards for the
achieved targets
• Show compassion
• Influence the
employees to give
their 100% in the
project and tasks
External Stakeholders
Stakeholder
Role
Responsibilities
Influence
Supplier
• Give products to
the organization
to sell it
• Ensure to follow
the guidelines
and laws while
manufacturing
the product
• Supply the
required services
and product to
the organizations
• Provide a high-
quality of product
and services
• Influence other
suppliers to
provide a high
quality of services
and product that
are highly
required by the
contracted
organization
Customer
• Purchase the
products and
services from the
company
• Enhance the
profit level of the
organization
• Share their
experiences with
the family and
friends
• Show their
interest to
participate in
company’s
initiatives and
programs
• Buy suitable
products and
services from the
organization
based on their
interest
• Influence other
organizations to
produce and
offer the same
kind of e
initiatives and
services
• Influence other
customers to buy
the products and
services of the
organization.
