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As a pharmacist, I attended a number of companies, namely CVS. CVS started a
prescription refill program to help customers maintain their prescriptions on schedule to be
picked up all at once in an effort to decrease the number of trips clients made to the drugstore.
The program gathered your prescriptions and calculated how many tablets you were going to
require to get you until the next time when all of your medications will be picked up together.
For example, if you took a week of blood glucose prescription drugs, two weeks of cholesterol
medication, and three weeks of anxiety medication, it would take an additional two weeks for
medication for blood pressure and one additional week for cholesterol medication.
At that time, the customer would be scheduled to pick them all up once more in three
weeks. This approach was created to please current customers and draw in new ones who are
interested in saving effort and cash. In addition to failing, it cost both the company and its
customers a lot of money. These incomplete medicine fills were not reimbursed by several
insurance companies. It was also quite challenging to add additional medications if the person
was testing out numerous different medications for their condition. CVS has altered the
mechanism several times in an effort to make it work. Despite this point the collapse resulted in
greater losses in terms of money and users.
