In my last job, our new manager began making changes after he/she
joined our team, after the first few weeks as our manager. After
assessing the change management skills covered in this class, I can
recognize why our team was resistant to the suggested changes, but
I can also understand from the manager's point of view, why their
suggestions caused resistance, since the manager never considered
any of the recommended skills needed to make changes. The
manager neglected to inquire about input from the team, didn't
explain why the changes needed to be made, and not give us any
assurance that our jobs would not be eliminated. This manager
needed to take this class. Of course, some people transferred to
another department, and some left the company. If I ever become a
manager, I plan to use the skills learned from this class to be a good
leader by communicating with my employees, instill trust, be
transparent, offer training and development, and listen to my
employees.
