Congrats! We did it! While I haven’t had to manage a change as
grand as an entire organization, I have had a part in managing change
within my department. Part of the change was developing a training
protocol whereas, in the past, the training was simply tribal
knowledge. While I lead most of the training and documentation, I
gathered a team of other subject matter experts to gain their
valuable input. One of the most effective skills I developed was
keeping a cool head while dealing with some large personalities. I
think this is in line with the leadership and change management skills
that I have learned are the most important throughout this course.
Respect and clear communication go a long way in being effective
during a change initiative. Active listening is also extremely important
when managing change to identify gaps and understand how to
improve any issues. When actively listening to people’s concerns,
others feel more valued.
